About the position
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts, and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you. This position provides initial new hire training, ongoing training, mentoring, and improvement coaching for all new and existing employees within Local Marketing. The secondary function is to maximize tour production as a supportive manager by booking tours, assisting the staff with tour production, and managing a team as needed. This position will also assist in the opening of new sites. Relocation provided.
Responsibilities
- Assist Local Marketing as business needs dictate which includes booking tours, helping TO tours, and managing a team.
- Observe and evaluate the progress of Local Marketing staff during site visits to determine if the required skills/techniques for their position are being applied consistently.
- Facilitate new-hire and ongoing training curriculum for the continuous improvement of all Local Marketing teams while partnering with the Regional Training Manager to create and deliver action plans to promote improvement when necessary.
- Coach Local Marketing during their ongoing training to meet and/or exceed the minimum marketing performance standards.
- Assists all team members of Local Marketing to ensure questions are answered in a professional, informative, diplomatic, and correct manner.
Requirements
- High School Diploma or equivalent.
- Higher education is encouraged.
- Timeshare marketing experience REQUIRED.
- Proven track record of success in customer service and/or marketing training to include facilitation skills.
- Must be able to travel inclusive of airlines, car rentals, and staying in various accommodations.
- Must be computer literate both in operation and in training delivery.
- Must be process-oriented with attention to detail.
- Self-directed and independent with projects but works as a team player.
- Demonstrated leadership abilities.
- Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service, or product from guests, co-workers, and subordinates.
- Participates in proactive team efforts to achieve departmental and company goals.
- Excellent customer service skills.
- Strong oral and written communication skills.
- Strong work ethic and a high energy level.
- Strong administrative, organization, and planning skills.
- Mastery of the use of appropriate interpersonal social styles and methods to inspire and guide individuals toward goal achievement.
- Pursuit of continuous improvement to improve, enhance, or increase personal knowledge and skills that will assist in job performance.
Benefits
- Lucrative Compensation Plans
- Rewards & Recognition Programs
- Annual Bonus Opportunity
- Comprehensive Medical, Dental, and Vision
- 401K Match
- Team Member Travel Perks and Discounts
- Tuition Assistance
- Referral Compensation Program
