Regional Municipal Manager

CARDS Holdings, Inc.•Gardner, KS

About The Position

Regional Manager of Municipal Services Role purpose Primary owner ofmunicipal growth + retentionand thefull contract lifecycle(contracts, amendments, renewals, pricing actions, and compliance). Ensures municipalities receive consistent, compliant service while protectingrevenue, margin, and contractual obligations. Reporting & scope Reports to:VP of Business Development Works closely with:Municipal Coordinator, Municipal Administrator, Operations Leadership, AR/AP, Customer Service, Collections, Marketing (RFP/proposals) Geographic scope:Multiple states as assigned (municipal boundaries) “How the work flows” (Coordinator vs Manager) Coordinator = day-to-day connection + tracking + routing work(emails, calendars, FOIA tracking, PI tracker updates, documentation hygiene, meeting scheduling, first-line issue routing) Manager = owner of outcomes + escalation + decisions(contracts, pricing, renewals, negotiations, approvals, compliance, high-stakes relationships, cross-functional enforcement)

Responsibilities

Capturenew long term Municipal Partnerships
Own municipal relationships and serve as primary point of contact forexecutive/escalated issues
Represent the company at municipal meetings, councils, boards, and events
Build multi-year (2–3 year) pre-RFP strategies and relationship health plans
Own all municipal contracts and amendments (including contract “fixes” via addenda)
Own all municipal renewals and pricing increases (PI)
Improve contract terms for:
Operational efficiency / labor reduction
Profitability
Renewal “lock-in”
PI security / CPI language
Bond/insurance/cost-impacting clauses
Franchise Fees
Ensure compliance with all contract terms and municipal requirements
Ensure internal/external alignment with federal/state/local government requirements
Ensure COIs and performance bonds are current and properly received
Ensure reporting requirements are fulfilled
Ensure Franchise Feesarecorrectly established, distributed on time andaccuratewith internal and external stakeholders
Oversee escalated municipal issues and ensure closure
Maintain clear cross-department alignment (Ops, billing, CS, etc.)
Own service transitions and unresolved issues reviews with stakeholders
Develop proposal content, pricing, requirements completeness;submitto Marketing
Obtain VP/RVP approvals in advance (proposal content/program structure)
Lead municipal contract content development and negotiations
Build/maintainmunicipal pipeline growth reporting (30/60/90)
Ensureaccuratedocumentation across systems (Notion, SharePoint, and other required platforms)
Ensure “system of record” clarity and up-to-date contract artifacts