Regional Operations Manager

Lennox International•West Chester, PA

2d•$90,000 - $110,000

About The Position

Leads, supports, and coaches Branch Managers within a region to ensure consistency of complying with policies, procedures, and processes as well as achieving established performance goals. Area Manager is also ultimately responsible for ensuring the highest level of customer service throughout the region. Area Manager is a role model and leader who must solve problems, make informed decisions and manage resources wisely in order to achieve maximum results with integrity and a high level of professionalism.

Requirements

Minimum five years supervisory experience
Computer skills and proficiency in MS Office software
Ability to develop and train work force, build relationships
Ability to adjust priorities and manage time wisely in a fast-paced environment
Ability to communicate in a clear, concise, understandable manner, and listen attentively
Associate’s (A.A.) or equivalent from two year college or technical school or related experience
Successful track record in the areas of profitability, cost control, and business growth
Computer skills and proficiency in MS Office software
Travel Requirement of 85%

Nice To Haves

HVAC industry preferred; Service, Construction management a plus
NATE certification, CMS certification a plus

Responsibilities

Supports, coaches, and mentors Branch Managers to ensure overall success
Area Evaluations: Meets with each Branch Manager monthly. Visits branches monthly, reviews area operations to ensure the proper implementation of policies, procedures, and processes consistent with business model
Safety: Reviews area safety records monthly to ensure branches are actively implementing best safety practices and are following all prescribed policies, procedures, and processes
Financial: Reviews each branch’s financial performance monthly and defines the best course of action to achieve area budget and profitability goals.
Recruitment: Conducts monthly review of area staffing status to ensure the appropriate recruitment activities, HR practices, and actions to meet growth goals. Ensures the Branch Managers in the region have the proper tools and support to recruit, on-board and develop employees
Customer: Reviews, develops, and maintains customer alignment structure within the region to ensure effective and efficient customer engagement
Training: Defines and develops training goals within the region to ensure all personnel are equipped and ready to meet business requirements. Trains Branch Managers to organize effectively and to develop strategies and goals to meet business objectives. Constantly monitors Branch Managers’ leadership ability and the ability to follow through on a chosen path or course of action
Communication: Effectively communicates business strategies and goals to meet objectives
Drives profitability and success throughout the Area