Regional Property Manager

MMS Group•Richmond, VA

22h

About The Position

The Regional Property Manager (RPM) is a strategic leader responsible for the performance, growth, and culture of a portfolio of properties. Reporting to the Director of Operations and President, the RPM ensures multiple aspects of operational excellence, drives NOI performance, and builds high-performing teams through coaching, mentorship, and accountability. The RPM is responsible for direct budget preparation, monitoring budgets, preparing reports of activities and fiscal status, monitoring operating practices and procedures, and recommending changes to promote efficiency. This role requires balancing business acumen with people leadership—guiding Community Managers and site teams to deliver exceptional Gold Standard resident experiences while cultivating talent for future growth.

Requirements

Minimum 5 years of Community Manager experience required.
For internal candidates, proven performance within the current portfolio/property is required.
Highly detail-oriented self-starter with strong follow-through.
Knowledge of company management policies, property management operations, and relevant local/state laws, including Fair Housing and Landlord-Tenant Law.
Ability to make informed decisions on legal escalations in alignment with company policies.
Basic understanding of building maintenance, fire safety, and liability reduction.
Ability to manage multiple properties, including multi-state portfolios.
Strong organizational, administrative, and office-management skills.
Effective supervisory and leadership skills.
Proficient with property management software and technology platforms.
Ability to maintain required records, including tenant files, reports, and operational documentation.
Strong verbal and written communication skills.
Skilled at generating accurate reports, records, and financial documentation.
Able to build and maintain strong working relationships with peers, leadership, residents, vendors, and community partners.
Valid driver’s license and insured personal vehicle required.
Personal cell phone required for communication with teams and leadership.
Willingness to work weekends or after hours during emergencies or escalated issues.
Ability to travel out of state and stay overnight when needed.
Professional appearance and demeanor.
Must live within a short driving distance of at least one asset in the assigned portfolio.

Nice To Haves

Preferred certifications: CAM, CAPS, or related credentials.
Bachelor’s degree in business, management, or related field preferred.

Responsibilities

Monitor collections, vacancy, and loss reports; ensure delinquency procedures and evictions are completed timely across the portfolio.
Review and enhance operational, personnel, and departmental policies to improve efficiency and service quality.
Assist in preparing and reviewing annual budgets for assigned properties.
Maximize revenue by leveraging approved marketing plans and recommending rent growth opportunities.
Conduct monthly and quarterly site inspections via HappyCo and submit timely reports to senior leadership.
Oversee marketing strategies to drive occupancy and recommend rent adjustments based on market conditions.
Manage emergency on-call schedules and follow up to ensure proper response and handling.
Ensure accuracy of monthly reports, including asset performance, occupancy, and financial results.
Maintain a 50% average make-ready percentage; create action plans for shortfalls and notify senior leadership when risks arise.
Ensure rentable inventory is always available to sustain occupancy growth.
Review and approve purchase orders; ensure PO compliance and proper approvals before expenses occur.
Implement strategic initiatives aligned with company KPIs and operational goals.
Monitor team task management systems (such as Monday.com).
Partner with senior leadership on contract negotiations, cap-ex planning, and major operational initiatives.
Ensure residents receive consistent, high-quality service through strong processes and community partnerships.
Oversee resolution of escalated resident issues, lease terminations, grievances, and legal matters in compliance with policy and law.
Promote safety and building standards by ensuring preventative maintenance and emergency procedures are executed effectively.
Support additional operational needs as required.
Mentor and develop Community Managers and site teams with ongoing coaching, feedback, and guidance.
Lead with a growth mindset and support professional development, succession planning, and continuous learning.
Conduct interviews, property inspections, performance evaluations, and growth plans; set expectations and address performance gaps with accountability and documentation.
Foster a culture of collaboration, empowerment, and engagement aligned with company values.
Ensure new hires receive thorough onboarding, training, and support on all core technologies.
Review and approve timecards, leave requests, and staffing schedules to maintain proper coverage across communities.
Coordinate staffing to ensure all properties are adequately and efficiently supported.

Benefits

12 Paid Holidays
Up to 2 weeks Paid Time Off in the first year (with more earned as you grow with us)
A Celebrate YOU Day (to use at your leisure for any special occasion)
Comprehensive Medical, Dental, and Vision Plans (available after 60 days of employment)
Company-Paid Health Reimbursement Account
Paid Maternity Leave
Company-Paid Life Insurance
Company-Matched 401(k) Retirement Savings Plan
Complimentary access to GoldOller property amenities - including pools, fitness centers, wellness classes, and more!
Company-Paid Certifications & Licensing
…and so much more!