Regional Quality Manager

Trivium Packaging•Roanoke, VA

About The Position

The Regional Quality Manager plays a critical role in ensuring that Trivium products meet current and future performance and quality expectations. This role manages customer quality relationships across the assigned region, serving as the primary interface between customers and Trivium’s manufacturing plants. Acting as a customer‑focused technical leader, this position partners cross‑functionally to align customer needs with internal capabilities, translate quality requirements into actionable improvements, and drive a proactive approach to product quality, food safety, and customer satisfaction. The Regional Quality Manager is the voice of the customer in product and process improvement, including new product introduction projects.

Requirements

Bachelor’s degree in relevant discipline. Or Associate degree with minimum 5 years in quality management and/or customer technical service experience.
Experience with metal can quality manufacturing operations.
Demonstrated experience managing external customer relationships in a technical or quality‑driven environment.
Proven track record in process improvement, transformation initiatives, and standardizing ways of working.
Experience working cross‑functionally with Sales, Operations, Quality, and R&D.
Experience influencing internal and external stakeholders at multiple organizational levels.
Strong people‑leadership skills, with experience managing teams (both direct reports and matrix environments).
Demonstrated ability to lead through influence, drive change, and coordinate cross‑functional activities.
Ability to organize, prioritize, and allocate workload across a regional technical team.
Strong Quality Core tools including Root cause/corrective actions, FMEA, Control Plans, etc.
GFSI and HARA development and implementation experience.
Proficiency with Microsoft Office programs.
Strong verbal and written communication skills.
Ability to multitask in a fast-paced environment.
Skilled in using statistical and analytical tools and fundamentals.
Ability to travel up to approximately 50%

Nice To Haves

Six Sigma Black Belt or Green Belt Certification preferred.
ASQ Certification (CQE, CQA, etc.) preferred.

Responsibilities

Strategically plan and lead regional customer‑engagement quality strategy working closely with Commercial team strengthening relationships enabling early quality response and preventing issues.
Align Quality, Commercial, and CTS priorities to maximize customer support and ensure consistency with commercial strategy and objectives.
Provide customer and market insights that shape long‑term quality, product, and process improvement initiatives.
Drive regional quality and compliance including HARA and GFSI packaging standards as per customer requirements.
Champion customer satisfaction and continuous improvement across all manufacturing sites.
Translate customer inputs into actionable plant projects and quality improvements.
Guide plants in meeting specifications and customer requirements consistently.
Lead quality improvement and risk‑reduction initiatives using FMEA and other risk assessments.
Act as primary contact for customer and third‑party audits, ensuring timely and effective corrective actions.
Partner with Commercial, Product Development, and Engineering on new business, trials, and qualifications.
Deliver training on product quality, food safety, and related systems across the region.
Lead cross‑functional problem‑solving to resolve quality issues quickly and prevent recurrence.
Ensure corrective actions are implemented, verified over time, and shared across relevant products or processes.
Support daily quality coordination between customers and manufacturing plants.
Respond to customer inquiries regarding sustainability, regulations, and technical documentation.
Coordinate resolution of internal customer issues and maintain consistent stakeholder communication.
Conduct internal and supplier audits when needed to ensure product safety, compliance, and certification readiness.
Other responsibilities as assigned.