About the position
Regional Sales Managers for African Travel, Inc. (ATI) are responsible for maximizing the sales potential within their designated territory by cultivating strong relationships with existing customers, driving brand awareness, and identifying new customer prospects. By effectively representing the ATI brand to the travel industry and the public, Regional Sales Managers strive for successful execution of their sales plan and achievement of their passenger objective and revenue goals.
Responsibilities
- Develop and implement sales and marketing plans with accounts, using a customized approach to address their specific needs.
- Strengthen relationships and achieve growth with accounts through regular contact and informative updates with respect to their productivity and progress; help when appropriate to assist in achievement of their goals.
- Provide robust ATI training opportunities for advisors through weekly learning opportunities, client presentations, product information sessions and ongoing website and e-commerce strategies, escort familiarization trips for travel advisors as necessary.
- Ensure marketing collateral is utilized to its fullest potential; ensure ATI has prominent placement in key account agencies and effectively manage brochure supply and regional distribution.
- Identify and develop new business opportunities.
- Evaluate ROI of potential trade and consumer shows/events and participating where beneficial. Continually identify new shows/events that would be beneficial to the brand.
- Stay abreast of competitor information in designated territory and stay updated on trends within the industry. Provide feedback to the management team with respect to trends and opportunities.
- Ensure all requested sales reports are accurate, detailed, and submitted within the desired timeframe.
- Maintain accurate records of sales activities in Salesforce, record training, appointments, tasks, customer feedback and other sales activities in a timely manner. Utilize data to provide useful information to travel advisors during every call and in regular e-mail communication.
- Actively seek out and foster group business; maintain contact with originating advisor from beginning of process, through to departure of the group.
- Manage T&E budget and co-op marketing funds in the most cost-effective manner, being mindful of company policies.
- Other duties as required and assigned.
Requirements
- 3+ years of sales and customer service experience preferred.
- 3+ years of travel industry experience preferred.
- 3+ years of territory sales experience preferred.
- Proficiency in Microsoft Office (especially PowerPoint), webinar tools, and internet resources.
- Ability to adopt and learn new technologies and tools quickly.
- Proficient in Excel for managing and analyzing account data.
- Experience with Salesforce or other CRM is a bonus.
- Must reside in a major city in the Pacific Northwest area i.e. Seattle, San Francisco, or Portland.
- Vision correctable to 20/20 with reasonable accommodation required.
- Ability to look at a computer monitor for long periods of time with reasonable accommodation required.
Nice-to-haves
- Presentation Skills: able to deliver effective presentations, engage as a credible trainer, and represent the company professionally at internal and external events.
- Drive for Results/Action-Oriented: able to target and achieve results, set challenging goals, show energy and react to opportunity, instill urgency in others, and meet deadlines.
- Planning and Organization: able to develop detailed sales/marketing plans aligned with company goals, manage time and workflow well, create effective sales call plans, monitor and respond to competition timely, work systematically/efficiently, manage distractions and interruptions.
- Learning/Problem Solving: able to understand the issue and underlying causes, apply new information quickly, and solve problems creatively.
- Customer Focus: able to build customer confidence, set achievable customer expectations, assume responsibility for solving customer problems, ensure commitments to customers are met, and solicit opinions and ideas from customers. Committed to increasing customer satisfaction and is responsive to internal customers.
- Interpersonal Savvy: able to use good listening skills, be sensitive to customers, adjust quickly to different personal styles, and stay open to other viewpoints.
- Integrity/Trust: able to deal with others in a straightforward and honest manner, be accountable for actions, maintain confidentiality, and support company values.
- Composure/Adaptability: able to support change, encourage innovation and new ideas, handle pressure, adjust to meet changing needs, and handle conflict effectively.
Benefits
- After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.
- You also get 2 weeks a year where you can work from anywhere in the world, your choice.
- To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses.
- Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.
- Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart.
