Regional Service Manager-Northeast

Autocar, LLC

About The Position

The Regional Service Manager position is responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work. Assists customers and dealers with troubleshooting and repair of service-related problems. Essential Duties and Responsibilities include the following. Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region. Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified. Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling, Promote and ensure dealership has Autocar trained technicians to handle workload. Develops and manages strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product. Develops strong relationships with Regional Business Managers and National Account Sales in their region Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met. Coordinates cost effective, self-managed travel schedules. Other duties may be assigned.

Requirements

Bachelor's degree (B. A.) from four-year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Previous experience in the Heavy-Duty Truck industry is required, specific experience in the Refuse industry is preferred.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
A thorough working knowledge of: MS Office
AXIS (Team Center Engineering - IMAN, QAD, ADNET) preferred
Class B- Commercial Driver License or ability to obtain is required.
Automotive Service Excellence (ASE) Certification or ability to obtain is required.
Must be able to travel 75-100% of the time.

Nice To Haves

Previous experience in the Heavy-Duty Truck industry is required, specific experience in the Refuse industry is preferred.
AXIS (Team Center Engineering - IMAN, QAD, ADNET) preferred
Cummins Certification is preferred.
Allison Certification is preferred.
Ability to Autocar Master Technician Certification

Responsibilities

Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region.
Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified.
Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team
Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling, Promote and ensure dealership has Autocar trained technicians to handle workload.
Develops and manages strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product.
Develops strong relationships with Regional Business Managers and National Account Sales in their region
Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met.
Coordinates cost effective, self-managed travel schedules.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume