Regional Service Representative - Atlanta, Georgia

Mayo Clinic • Rochester, MN

5d • Onsite

About The Position

Maintains multiple client accounts within a designated territory, by expanding
relationships within the laboratory to support MCL business model. Dedicated
client advocate to promote retention and satisfaction by driving the
cross-departmental MCL staff to analyze client feedback to enhance business and
operational processes. Provides technical onsite visits to support growth and
service recovery as needed.

Manages in-territory onboarding activities tailored to new facility’s needs.
Establishes business relationships with client’s various laboratory and
pathology departments. Develops an extensive understanding of each client by
establishing long standing relationships and identifying key decision-makers.
Onsite training expert for electronic applications and navigating MCL’s products
and services.

Contributes to strategic initiatives for clients as outlined with territory,
operational and business teams. Assists and supports outreach initiatives.
Identifies and promotes opportunities to improve test utilization.

Provides education and is a liaison to the client contacts to MCL/DLMP subject
matter experts. Actively promotes test campaigns, projects and initiatives
directed by Information Technology, Product Management, Marketing, and
Technologist Support. Gathers insights from clients as requested by internal
work groups.

Brings value to clients by tailoring interactions and messaging to fit the
client’s needs and objectives. Remains accessible to clients and internal staff
for timely response and engagement. The RSR should coordinate the deployment of
Mayo resources in an efficient and effective manner, while escalating feedback
and issues appropriately. Must be comfortable working in a fast-paced ambiguous
environment.

Practices and promotes teamwork and communication. Documents client
interactions. Remains in good standing with all Mayo Clinic and MCL policies and
procedures.

Requirements

• Must be comfortable working in a fast-paced ambiguous environment
• Practices and promotes teamwork and communication
• Remains in good standing with all Mayo Clinic and MCL policies and procedures
• Individual must live within the territory of support
• This position requires a 2- year commitment to the role

Responsibilities

• Maintains multiple client accounts within a designated territory
• Dedicated client advocate to promote retention and satisfaction
• Provides technical onsite visits to support growth and service recovery as needed
• Manages in-territory onboarding activities tailored to new facility’s needs
• Establishes business relationships with client’s various laboratory and pathology departments
• Develops an extensive understanding of each client by establishing long standing relationships and identifying key decision-makers
• Onsite training expert for electronic applications and navigating MCL’s products and services
• Contributes to strategic initiatives for clients as outlined with territory, operational and business teams
• Assists and supports outreach initiatives
• Identifies and promotes opportunities to improve test utilization
• Provides education and is a liaison to the client contacts to MCL/DLMP subject matter experts
• Actively promotes test campaigns, projects and initiatives directed by Information Technology, Product Management, Marketing, and Technologist Support
• Gathers insights from clients as requested by internal work groups
• Coordinates the deployment of Mayo resources in an efficient and effective manner, while escalating feedback and issues appropriately
• Documents client interactions

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed