Regional Technician

Flix Brewhouse•Carmel, IN

11d•$65,000 - $69,000•Onsite

About The Position

The Regional Technician is responsible for supporting and maintaining the Major Furniture, Fixtures, Equipment (FF&E), Point of Sale (POS), Projection, Sound, AV, and Internal IT Systems for a designated region of cinemas. The Regional Technician will provide leadership to the on-site technicians at the locations they oversee, as well as collaborate with local cinema managers and corporate leadership to prioritize their work and provide reports and other information as needed.

Requirements

Bachelor of Science in a computer/technology-related field or in a Mechanical, Electrical, or Plumbing trade preferred or equivalent relevant experience
Experience in Networking, Windows & Microsoft 365 Support, along with hardware installation
Experience in troubleshooting network issues, network testing, tracing, and high-level ability to troubleshoot, service, and repair equipment.
Effective Written and Verbal Communication Skills
Detail-oriented and ability to follow established protocols and processes
Ability to maintain composure and meet deadlines; solve problems requiring creativity, initiative, and drive; self-motivated.
Service-oriented disposition with willingness to go the ‘extra mile’ to connect and coordinate with internal experts and third-party vendors in support of a resolution of the issue for the end user.
Strong working knowledge of HVAC, electrical, plumbing, and fire life safety systems
Ability to read blueprints, technical manuals, and equipment specs
Ability to lift up to 200 pounds required

Nice To Haves

Familiarity with Point-of-Sale software (specifically Vista and Toast) is a plus and 2+ years of projection experience preferred.
Trade certifications (EPA, HVAC, Electrical, etc.) a plus but not required
EPA Universal Licensing is preferred, but may be obtained later for the right Candidate

Responsibilities

Oversee regional TMS systems: server maintenance, pack creation, content/key management
Provide remote and on-site technical support to theaters
Deliver basic technical training to theater managers and new technicians
Support IT infrastructure: systems, networks, and telecom
Troubleshoot and resolve critical hardware/software issues
Maintain strong understanding of theater operations and POS systems
Provide one week per month of after-hours support
Complete reporting, documentation, and administrative tasks on time
Coordinate with corporate leadership and local managers to prioritize tasks
Manage vendor relationships and project timelines
Uphold company and departmental standards
Perform/Oversee & Coordinate scheduled PM and emergency service for major FF&E projects
Coordinate repair and installation with third-party partners and local teams
Assist with location openings, remodels, and FF&E refresh projects
Conduct inspections and manage repairs on RTUs (filters, thermostats, contractors, etc.)
Test refrigerant levels to ensure compliance with EPA/local regulations
Identify and escalate plumbing concerns by working with local technicians and external vendors
Inspect and ensure compliance with preventative maintenance programs for mechanical systems (motors, belts, fans), working with local techs and external vendors as needed
Perform fire safety checks (extinguishers, exit signage, panels, lighting)
Ensure compliance with regional fire and safety codes
Provide Assistant Project Management with company-wide construction projects