Regional Window Service Technician

McCoy Corporation•New Braunfels, TX

9d•$20

About The Position

The Regional Window Service Representative will assist customers by servicing, repairing, or replacing aluminum, vinyl, or wood windows.

Requirements

Excellent customer service skills.
Ability to carry out a series of instructions without constant supervision.
Able to remain professional and courteous at all times.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Knowledge of principles and processes for providing customers with personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Basic and intermediate knowledge of building products.
Must have a current driver’s license and auto liability insurance.
Frequent travel with occasional overnight travel is required.
A high school diploma or equivalent is preferred.
Previous experience installing and repairing windows is required.
Prolonged periods of standing.
The ability to quickly move hands, fingers, grasp, or manipulate objects in order to operate and/or repair windows.
Must be able to lift up to 50 pounds at times, and occasionally lift/move up to 80 pounds.
May need to work overtime, nights, weekends, and holidays.
The ability to perform repetitive movements over long periods.

Responsibilities

Travels throughout assigned area to service existing accounts by analyzing work orders, planning daily travel schedule, investigate complaints, conduct reliability tests on current and prospective products.
Develops and maintains excellent customer relationships by investigating and resolving customer problems with product quality, installation, or maintenance requirements.
Ensures quality customer service through personal interaction with contractors and retail customers.
Analyzes assigned work orders to determine and plan the most efficient travel schedule to properly service retail and commercial customers
Builds, repairs, and installs window screens as necessary to properly satisfy customer and management requirements.
Repairs and installs glass window replacements as necessary.
Makes service order calls as necessary to the assigned retail store or vendor of the product.
Establishes and maintains a home-closing walk-through procedure, ensuring that all windows operate as required and appearance properly satisfies customer expectations.
Documents and tracks a daily activity log of service and repair transactions that are made.
Reports activity log on a weekly basis to the assigned supervisor or manager.
Tracks and maintains expenses related to the position.
Provides reports to management as required regarding these expenses.
Tracks and maintains equipment and tools that are provided for the position.
Establishes and maintains proper relationships with product vendors and vendor employees.
Works with and through corporate, regional, and store management and employees to facilitate efficient customer service and response for products with residential and commercial customers.
Supports all company promotional activities with appropriate training, staffing, merchandising, or selling assistance.
Uses in-depth knowledge of product application to assist customers in selecting products.
Coordinates product training or demonstrations for customers as needed.
Recommends additions, or deletions, of products and merchandise to be sold in retail stores based on customer input and market activity.
Coordinates efforts within assigned areas to assist in achieving store, regional, and company sales and profitability goals.
Attends all store meetings and training sessions.
Performs other related duties as assigned.