About The Position

Under general supervision, performs various clerical duties to ensure accurate patient registration. Interviews patient/representative to obtain data, complete forms, and enter information into patient registration, billing and EMR systems. Answers phones in a timely and professional manner. Serves as one of the first points of contact to patients, their families/representatives, outside agencies, and referrers, delivers a high level of customer service. Collaborates with other Sheppard Pratt departments in a collegial manner that promotes coordination.

Requirements

  • Work requires strong oral and written communication skills as well as customer relations sufficient to perform admissions registration duties- acquired through a high school education.
  • Work requires strong customer service skills and/or admitting registrar experience and the ability to enter and retrieve data using a computer- acquired through one to two years of experience.
  • Must be able to operate photocopier and computer.
  • Work requires substantial interpersonal skills to communicate effectively with patients, families, staff, and referral sources, sometimes under stressful circumstances.
  • Work requires analytical ability sufficient to gather data, maintain records and files, and handle routine, noncomplex administrative details.
  • Work requires collecting data, managing priorities, and entering patient data in computer.
  • Generally sedentary work, but requires standing and walking in order to photocopy, file, and run errands within and between buildings on grounds.

Responsibilities

  • Performs various clerical duties to ensure accurate patient registration.
  • Interviews patient/representative to obtain data, complete forms, and enter information into patient registration, billing and EMR systems.
  • Answers phones in a timely and professional manner.
  • Serves as one of the first points of contact to patients, their families/representatives, outside agencies, and referrers, delivers a high level of customer service.
  • Collaborates with other Sheppard Pratt departments in a collegial manner that promotes coordination.

Benefits

  • A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
  • Comprehensive medical, dental and vision benefits for benefit eligible positions
  • 403b retirement match
  • Generous paid-time-off for benefit eligible positions
  • Complimentary Employee Assistance Program (EAP)
  • Generous mileage reimbursement program
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