Registration Coordinator - Lead

Rancho Health MSO, Inc

13d

About The Position

The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. This involves greeting patients, verifying insurance, completing necessary paperwork, and addressing any inquiries. The primary goal of registration is to enhance the check-in/out experience for patients, making it as pleasant and streamlined as possible. Leads play a crucial role in assisting patients by providing information, services, and support. Their responsibilities can encompass both clinical and administrative tasks depending on the role, such as aiding physicians with patient care and managing various clerical, environmental, and organizational duties. These can range from ensuring the security of medical records to maintaining medical supplies and performing preventive maintenance on equipment to ensure its proper functioning. The ideal Lead must possess exceptional organizational skills, work well within a team, and be able to effectively manage multiple priorities in a fast-paced medical office. Flexibility to work in different locations, as needed, is also required.

Requirements

High school graduate or equivalent (GED).
At least 2 years’ experience within the company with excellent citizenship.
Excellent attendance history.
Successful completion of a medical front office program or on the job training with an emphasis on customer service.
Understanding of principles and practices of the organization, planning, records management, and general administration.
Dependability, adaptability, and confidentiality are necessary attributes.
Ability to communicate effectively and congenially with patients and staff members in person, via email and over the phone.
Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.
Ability to accept supervision and feedback.
Basic office skills such as typing, transferring calls, faxing, etc.
Organizational and problem-solving skills.
Ability to work on the computer for long stretches of time.
Ability to navigate and accurately input within the EMR system.
Excellent leadership and motivational skills.
Ability to plan, manage time and multitask effectively.
Must be in good standing with no verbal, written or final corrective actions in the past 12 months.
Ability to maintain confidentiality.
Demonstrates Ranch Health’s mission and values and leads by example.

Nice To Haves

Bilingual Spanish is preferred.

Responsibilities

Warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance.
Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day.
Processes patient payments correctly via either credit card or by cash and balance cash drawer daily.
Schedule, reschedule and confirm patient appointments.
Work within multiple websites to verify insurances for patient appointments.
Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc.
Manage assigned task lists.
Work as a team with other co-workers to complete tasks.
Updates and/or verifies all demographics and necessary paperwork before a patient is seen.
Endeavors to keep patients on schedule and communicates with the back-office regarding delays.
Assists ill or distraught patients as necessary.
Troubleshoots problems or requests of patients.
Maintains reception area and waiting room area in a neat and orderly condition.
Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration.
Any other duties or responsibilities the front office staff may be assigned.
Precept new employees using the provided orientation check list.
Meet with the Office Manager weekly during precepting period to review weekly checklist and the new employee’s progression.
Manage patient complaints if Office Manager is not on site.
Ensure the office is clean and organized.
Participate in the organization and help lead any necessary or advised training sessions.
Participate in planning, creating, and implementing new workflows related to role.
Participate in the review of current training materials and recommend improvements and changes related to role.
Be the point person for questions related to the role for others when the Office Manager is not available.
Auditing Quality Control logs and Vaccine Inventory (MA only).
Manages office safety incidents when the office manager is not available. This includes patients, employees and providers.