Registration Manager

Frost Valley YMCA•Town of Neversink, NY

11h•$45,760

About The Position

The Registration Manager is responsible for the primary communications, registration process, billing and collection of payment and follow-up for the following programs: Summer Resident Camp Adventure and Trips Programs Farm Camp Equestrian Camps Day Camp Community Programs Daycare and Aftercare The Manager will ensure that the Guest Services Department will work to the highest standards to meet the mission of not only the Department, but the YMCA, the expectations of the staff and customers, and the best interests of Frost Valley. The successful candidate is detail-oriented, able to create and manage systems, able to supervise others effectively and truly enjoys working with families and children of various Frost Valley programs.

Requirements

Bachelor’s degree in a related field or equivalent work experience
Experience working with reservations/registrations in a recreation or youth development setting
Strong customer service background; be professional
Possess excellent communication and organizational skills
Strong computer skills and experience with Google Workspace, Camp Brain or equivalent experience
Be a strong leader and work well with a team of others
Be able to multi-task and handle pressure well

Responsibilities

Oversee accurate and efficient day-to-day operations of the Camp Registration. This would include but is not limited to calls, emails and mailings
Effectively supervise a Guest Services Associate
Create and implement registration procedures such as handling payments, data entry, maintaining files and records; keeping confidential paperwork secure
Be a primary point of contact for parents of resident campers; answer questions, provide information regarding items such as transportation, logistics, dates, etc.
Input registrations for summer camp programs; this includes registrations and payment received by mail and phone and also assisting parents to register online
Managing transfers, cancellations, and waitlists
Work with the Guest Services Director to create and implement a system for billing and collection of payments in a timely manner
Work with the finance department to reconcile revenue and account receivables
Oversee and create systems to track and organize camper paperwork such as forms, permission slips, etc.
Be on top of deadlines such as payment and form deadlines. Create and implement parent contact around such deadlines
Responsible for accurate, complete, concise reporting tools
Work with Camp Directors to create and follow seasonal calendars for scheduled correspondence, follow up and deadlines for registrations, payments, partnership and financial aid
Work with Campbrain to manage our online database registrations
Oversee registration of partner agencies and collection of registration materials
Responsible for communication with Camp Directors in regard to registrations
Coordinate transportation for all Resident Camp Programs. This involves booking and confirming all buses
Assist Camping Services with Financial Assistance Program
Book tours or open houses
Assist with organizing and executing mailings
Be available to work events as needed (i.e. open houses, check-in, check-out, etc.). This may include working evenings and weekends
Attend staff meetings
Offer help and assist with any other duties as assigned for the success of Frost Valley
Embrace the Frost Valley YMCA’s character values