Registration Processing Specialist I - Registrar's Office

TWU•Denton, TX

About The Position

Performs registration processing in support of student, faculty, administrative and campus community progress. Responsibilities include providing customer service to students, faculty and staff, answering phone inquiries, advising students on use of online registration processes and processing of course registration paperwork. Creates, maintains and organizes files and student records using an imaging system and University student system software. Must exhibit excellent customer service skills; be detail-oriented; possess the ability to handle multiple tasks; ability to work independently and as a team. Work is performed according to established routines under close supervision. Performance is checked through periodic audits. Work is performed within established policies and procedures under general supervision and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

Requirements

High school diploma required, some college preferred.
Minimum of one year experience in an office setting is required.
Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.
Knowledge of Datatel, Colleague, Phoenix, Web Advisor, DARS/Degree Audit Review System, MS Excel, MS Word, Must possess good customer service skills; written and oral communication; strong interpersonal skills.
Ability to multi-task/prioritize multiple tasks and services with deadlines.
Ability to handle basic decision making and assess importance/priority of tasks/assignments/services/projects.
Ability to communicate, document, and train others on basic registration manual data entry and related office policies and procedures.
Must have a working knowledge of office practices and methods.
Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
Ability to communicate effectively orally, by phone, in person and in writing.
Ability to represent the department and University in a friendly, courteous and professional manner.
Ability to use a personal computer and other office equipment, including related university software and email.

Nice To Haves

Records management experience in higher education or similar setting is preferred.
Working knowledge of imaging systems, databases, records retention schedules is highly preferred.

Responsibilities

Receives, processes, inputs, and maintains all student drop/add and registration processing materials in an accurate, efficient, and courteous manner.
Teaches, instructs, and supports TWU students, faculty, staff and campus community members in the details and information needed related to compliance with registration related policies, procedures, and processing, face-to-face, online and over the phone.
Answers phone inquiries and provides internal online chat support for other Enrollment Services Offices.
Assists offices, including Financial Aid, Admissions, and Admissions Processing, managing the online ACD phone management system in a timely, courteous, and accurate manner.
Processes online, face to face, and fax official transcript requests through payment and delivery.
Manages all transcript requests, archives, and scanning/imaging/indexing.
Inputs withdrawals and co-manages the withdrawal procedure to include input on all required Datatel screens, document processing & preparation for scanning, and Bursar related updates and documentation through collaboration with Student Life.
Advises and instructs students on use of online registration systems, including Web Advisor, online course schedule, online form navigation and completion, and the Degree Audit Review (DARS) System.
Processes student informational changes, updates, and revisions, including name changes, address changes, change of degree and other informational screens within one business day.
Processes student registration and course scheduling adjustments immediately and prepares paper documentation for scanning, imaging, and indexing.
Organizes, files, and manages paper imaged, indexed forms related to student registration processing.
Processes grade changes, incomplete grading submissions, and other academic degree related informational input, including posting of certificates.
Processes enrollment verifications and other student approved, initiated verification and validation requests.
Collaborates and advises Office of Technology and data managers on updates, revisions, and impending needs/changes to systems to comply with policy changes; state/federal mandates/other impending changes and transitions, for all related Registrar/Registration software and computer related products.
Assists and instructs students in creation and use of Pioneer Portal account.
Performs intake, guidance, preparation, research, and processing of student resolution and various appeal directives/information.
Processes academic, administrative course scheduling adjustments, batch registrations, and academic degree changes/updates in Datatel.
Performs intake, guidance, and processing of graduation application and appeals/commencement preparation, including ticket management and distribution and instruction of commencement details for students and family members.
Performs continuous academic course roster census verification and related audit ready preparations for census day and state reporting accuracy.
Assists with special student program management, such as Veteran Affairs, Tuition Rebate, commencement, and other duties as assigned.
Adds/removes necessary holds.
Routes checks for processing.
Processes daily incoming mail.
Inputs, maintains, and assists in processing computerized data.
Organizes, maintains and researches unidentified documents.
Determines and documents academic exemptions and waivers.
Ensures applications have the proper correspondence track.
Assists with special events.
Indexes documents into G-Media.
Proofs documents to verify entry into G-media.
Shreds documents.
Mails information to prospective and current students.
Performs other duties as requested.