Rehab Support Tech - Full Time

San Juan Regional Medical Center•Farmington, NM

23h

About The Position

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community. Rehabilitation Support Techs (RST) serve as the liaison between patients and licensed clinical staff. They provide critical communication between staff and clients and are often the face of the department. They use their knowledge, skills, and energy to carry out the sacred task of serving others by performing front office duties, organizing equipment, ordering supplies, and assisting clinical staff with patient care needs. Required Behaviors: As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Requirements

High school diploma or GED
Physical demands – refer to “Rehab Department description of Physical Demands”

Nice To Haves

Previous experience with: Customer service
Medical Terminology
Health records
Health Insurance verification and authorization
Referrals management
Hands on patient care (Mobility, ADL etc.)

Responsibilities

Perform Rehab Department procedures and related tasks as delegated by supervising staff, duties may include but are not limited to: Use chain of command to problem solve and improve processes
Physically assist clinical staff in their daily delivery of care (example: set up, clean up, patient transportation etc.)
Demonstrates good organizational skills for prioritizing and delegating
Supply Management (inventory, ordering etc.)
Equipment Management (set up, maintain, daily cleaning routines and record keeping per facility and manufacture guidelines)
Correspondences: mail / packages
Other duties as assigned
Each employee is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship
Front Desk Reception: Welcome public; answer phones
Check-in
Co-pay collection and tracking
Information management: intake and scanning of forms (history forms, health insurance information and cards, patient identification, referrals/prescriptions etc.)
Registration of patients: Health Insurance Verification and Authorization: Track and communicate
Demonstrate working knowledge of third-party payor system including Medicare, Medicaid, commercial, PPO and HMO systems and assist with financial counseling of patients
Referral Management: Collaborate with appropriate departments, as well as providers’ offices, to obtain needed documentation or information
Scheduling: Establish, edit and communicate appointment schedules to staff and patients
Arrange transportation as needed
Patient Screening: Review patient lists and provide patient screening per established process
Video Swallow assistance (tray set up in Radiology etc.)
Wound Care Team assistance (dressing changes etc.)