Reimbursement Coordinator

Saint Luke's Physician Group•Kansas City, MO

About The Position

Play a critical role in the financial and administrative side of patient care! M-F 8a-4:30p Be a trusted link between clinical teams, payer and patients! Join a team that values precision, accountability and collaboration! Position involves verifying payor type, eligibility and insurance benefits, as well as estimate completion and money collection over the phone within assigned work queue. Position also involves ensuring payor pre-certification has been obtained and communicated to all appropriate parties and placed on the account for billing purposes with minimal support from a supervisor. Position requires extensive phone and computer work, as well as interaction with patients, payors, schedulers and physicians’ offices. Position requires extensive multitasking while utilizing multiple systems and resources. Able to answer basic insurance questions with minimal support. Demonstrates quality customer service. Participates in timely efficient workflow. In Centralized Patient Access/Scheduling: Achieves quality score for career ladder level I as determined by Patient Access Leadership. Ability to perform Insurance Verification in at least one location. Consistently scores a minimum of 92% on a customer service review. Productivity goals met where applicable. Why Saint Luke’s? We believe in work/life balance. We are dedicated to innovation and always looking for ways to improve. We believe in creating a collaborative environment where all voices are heard. We are here for you and will support you in achieving your goals.

Requirements

extensive phone and computer work
interaction with patients, payors, schedulers and physicians’ offices
extensive multitasking while utilizing multiple systems and resources

Responsibilities

verifying payor type, eligibility and insurance benefits
estimate completion and money collection over the phone within assigned work queue
ensuring payor pre-certification has been obtained and communicated to all appropriate parties and placed on the account for billing purposes with minimal support from a supervisor
answer basic insurance questions with minimal support
demonstrates quality customer service
participates in timely efficient workflow
achieves quality score for career ladder level I as determined by Patient Access Leadership
ability to perform Insurance Verification in at least one location
consistently scores a minimum of 92% on a customer service review
productivity goals met where applicable