Relationship Banker II

Chemung Canal Trust Com•Owego, NY

2d•$17 - $27

About The Position

Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services.

Requirements

High School Diploma or equivalent required. Business related college courses preferred.
A minimum of 3 years’ experience in banking or considerable relevant customer service experience
Proficient analytical and mathematic skills, along with reading and writing skills
Proficient communication, interpersonal and sales skills
A comprehensive knowledge of operating policies and procedures which impact consumer services; A thorough knowledge of the features and benefits of company consumer products and services
Basic computer skills, including Microsoft Outlook, Word and Excel
Ability to lift up to 50 lbs. of coin
Must be able to support multiple branch locations as needed

Responsibilities

Proactively seeks ways to expand customer relationships in order to achieve individual and branch goals; displays sales leadership and drives sales through service and knowledge.
Engages in outbound calling and needs assessment to generate qualified referrals for alternate products, channels and other lines of business. Meets specific partner referral goals.
Actively assists in training, coaching and motivating the branch staff. May be responsible for providing employees with timely, candid, and constructive feedback, as well as completing performance reviews.
Actively leads branch huddles, meetings, and one on one coaching sessions. Responsible for developing branch staff. Serves as manager in the absence of the Branch Manager. Provides cross training/on the job training to employees on a regular basis.
Leads and manages branch staffing, retail and operational reports, and ensures all staff complete required training.
Accurately processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud.
Assists with the maintenance and servicing of bank equipment such as ATMs, Night Drops, and Cash Advance Machines.
Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities.
Confidently uses needs based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs. Recommends and sells appropriate solutions both in person and over the phone.
Opens deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements; opens all types of business and personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship.
Demonstrates a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills; maintains a strong understanding of industry trends and how they impact the customer.
Obtains and maintains an active NMLS registration; possesses and utilizes a Lending Line.
Completes effective business calls with or without the Branch Manager.
Service Small Business Customers as needed and sell to branch managed business when no branch manager is available.
Actively participates in community activities that may generate new customer leads and supports the organization’s overall Community Outreach and CRA goals and initiatives.
Adheres to operational controls including but not limited to legal, corporate and regulatory procedures to ensure the safety and security of client bank assets.
Conforms to General Performance Expectations as identified for all employees.