Relationship Banker- Florence

General Electric Credit Union

11d•Onsite

About The Position

Relationship Banker General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. Overview: Through a consultative approach, the Relationship Consultant strives to understand all current and potential members’ unique financial needs to provide the best solution for GECU products and services with a focus on building and fostering relationships to promote an impactful member experience.

Requirements

High school diploma or GED required; college degree preferred
Minimum two years of customer service experience required
Minimum one year of experience working in a financial institution (FI) or related industry required
Basic understanding of FI products and services
Fundamental experience in consultative conversations; proficient in opening and closing accounts
Working experience to analyze financial data including credit reports
Strong interpersonal and customer service skills needed to create an exceptional member experience
Good communication skills, both written and verbal, with ability to explain products and services effectively to members
Ability to function well in a fast-paced environment
Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office Products and Credit Union systems
Good problem-solving skills to evaluate information and find appropriate solutions quickly

Responsibilities

Greet and direct members as they enter the branch
Uncover members’ financial goals and needs through consultative conversations
Advise members on GECU products and services that help achieve desired outcomes and financial goals
Responsible for managing a book of business that consistently meets sales and service goals through consultative conversations and outbound calls to current and prospective members
Open and close various types of depository accounts utilizing the required systems and following appropriate policies and procedures
Perform account maintenance activities using the required systems, processes, and procedures (such as assisting with updating addresses, name changes, etc.)
Investigate and resolve member account issues, collaborating with internal team members as necessary
Conduct teller transactions including transfers, deposits, withdrawals, loan payments, loan payoffs, cashier’s checks, change orders, etc.
Responsible for cash handling activities
Facilitate the consumer loan application process, including product recommendation, conducting loan interview, evaluating member credit reports, and collecting the required loan documents to submit for underwriting and processing
Facilitate member loan closings by explaining documentation, directing members to sign, and notarizing documents as necessary
Notarize member documents per GECU policy
Perform opening, closing, and other branch servicing duties, including drawer and vault balancing and servicing the coin machine and Interactive Teller Machines (ITMs), following appropriate safety protocol
Responsible for daily operations of the branch including reviewing accounts for quality control purposes