Relationship Manager - South Texas Region

Sysco • Houston, TX

1d

About The Position

The Relationship Manager is responsible for representing the Sysco service model for contracted customers supporting headquarter business-to-business relationships and will be predominantly customer facing. The role will require up to 10% travel and face to face interactions with the customers based on need. This role will be an individual contributor, in collaboration with a team-based model, that will leverage the new and existing services provided by Sysco to meet customer expectations. The team-based model will be centralized and will not report to the Relationship Manager. The Relationship Manager will be accountable for delivering and coordinating service expectations within the defined service model. The Relationship Manager will be responsible for managing multiple contract-accounts on behalf of Sysco.

Requirements

• High School Diploma/GED
• Three (3) years experience managing/servicing multiple accounts
• Familiarization with Sysco service capabilities.
• Ability to read, analyze, and interpret quantitative and qualitative information.
• Ability to create and present information for different stakeholders.
• Excellent organizational and project management skills.
• Ability to autonomously deliver multiple initiatives for multiple customers.
• Ability to identify root causes to solve complex problems.
• Knowledge of MS Office software including Excel, Word, PowerPoint, and Outlook.
• Ability to consistently apply all relevant policies in a timely and objective manner.
• Capable of working with peers and associates from other departments in a productive and constructive manner.
• Understanding of Sysco's key business metrics.
• Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state, and federal regulations.
• Ability to navigate cross-functional alignments and influence results without functional reporting/alignment.

Nice To Haves

• Bachelors Degree in Business, Sales, Marketing, Hospitality, or Communications
• Three to Five (3-5) years experience managing/servicing multiple accounts.

Responsibilities

• Represents Sysco as the face-partner for headquarter service relationships specifically for contracted account needs.
• Responsible for achieving service level targets and customer satisfaction objectives while adhering to standard processes.
• Coordinating business events and communicating status between different contributors within the team-based service model
• Assists in the set-up and maintenance of accounts; including the creation of order guides, new account applications, setting up substitution rules, creating charts, establishing order/delivery schedules, implementing customer/vendor agreements, creating files, and coordinating with cross-functional departments in order to meet expectations.
• Takes corrective action, as needed, to retain accounts and improve customer satisfaction.
• Responsible for working with Sysco business functions to ensure assigned contracts are effectively managed
• Communicates to all levels of the organization (internal) as well as all levels of customer organization (external) as needed to ensure a successful and profitable customer relationship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED