Relationship Manager - Remote

Experian • Madison, MS

5h • $55,000 - $95,000 • Remote

About The Position

Be the primary liaison between clients and our teams (Operations, Legal, Compliance, Finance, Project Management, Client Success).
Be the lead for client strategic programs, ensuring the smooth execution of Experian-supported projects.
Represent the voice of the client internally, advocating for their needs and driving resolution of issues.
Participate in client meetings, including weekly/monthly/quarterly status calls and QBRs; travel to client locations.
Build relationships through dialog with external and company partners.
Develop and deliver compelling presentations using market trends, best practices, and case studies.
Contract & Revenue Management
Maintain understanding of contract terms, including renewal dates, auto-renewal provisions, term lengths, and notice periods.
Track revenue run rate and monitor monthly, quarterly, and annual overages.
Manage credentialing requests and oversee onboarding of new clients.
Create new subcode requests and reconcile invoices to sales completion, flagging discrepancies to Client Executive.
Resolve billing, credentialing, subcode, and related issues.
Ensure prompt delivery of monthly invoices to clients and maintain accurate records.
Manage changes of term and other contractual events.
Operational Excellence
Coordinate across our teams to ensure prompt execution of client deliverables.
Maintain an enterprise-level view of client accounts to support Account Executives and strategic programs.
Network within client organizations to identify opportunities and strengthen relationships.

Requirements

• BS/BA or equivalent experience is necessary
• Experience reaching and exceeding goals
• 5+ years sales experience within the stated industry or markets, including experience managing complex, mature, growing strategic client relationships
• Fluency in data, software and financial services solutions
• Demonstrated knowledge of data and analytics ecosystem
• Forge relationships with decision makers, senior executives across departments
• Present industry-specific customer insights to clients through quarterly business reviews and executive briefings
• Ability to travel

Responsibilities

• Be the primary liaison between clients and our teams (Operations, Legal, Compliance, Finance, Project Management, Client Success).
• Be the lead for client strategic programs, ensuring the smooth execution of Experian-supported projects.
• Represent the voice of the client internally, advocating for their needs and driving resolution of issues.
• Participate in client meetings, including weekly/monthly/quarterly status calls and QBRs; travel to client locations.
• Build relationships through dialog with external and company partners.
• Develop and deliver compelling presentations using market trends, best practices, and case studies.
• Maintain understanding of contract terms, including renewal dates, auto-renewal provisions, term lengths, and notice periods.
• Track revenue run rate and monitor monthly, quarterly, and annual overages.
• Manage credentialing requests and oversee onboarding of new clients.
• Create new subcode requests and reconcile invoices to sales completion, flagging discrepancies to Client Executive.
• Resolve billing, credentialing, subcode, and related issues.
• Ensure prompt delivery of monthly invoices to clients and maintain accurate records.
• Manage changes of term and other contractual events.
• Coordinate across our teams to ensure prompt execution of client deliverables.
• Maintain an enterprise-level view of client accounts to support Account Executives and strategic programs.
• Network within client organizations to identify opportunities and strengthen relationships.

Benefits

• Great compensation package and incentive plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees