Release Manager - SRC Process Team
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Release Manager within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Dallas, TX or Phoenix, AZ. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. -10+ year of experience in Technology Change environment preferred -Technical background with a mindset for change and process, SRE background a plus -Microsoft Office tools including Excel, Word, PowerPoint, and Visio -Proficient with Teams, Confluence, and Jira -Ability to build and maintain process mapping -Ability to manage process work efforts from gathering requirements to standing up solutions to support an IT Operations organization -Working knowledge of ServiceNow including report and dashboard generation -Proficient with ITIL principles -Highly organized, detail oriented, results focused -Excellent analytical, problem-solving, communication skills -Project management, leadership skills a plus -Software development skills a plus -Risk background a plus PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Requirements
- 10+ year of experience in Technology Change environment preferred
- Technical background with a mindset for change and process, SRE background a plus
- Microsoft Office tools including Excel, Word, PowerPoint, and Visio
- Proficient with Teams, Confluence, and Jira
- Ability to build and maintain process mapping
- Ability to manage process work efforts from gathering requirements to standing up solutions to support an IT Operations organization
- Working knowledge of ServiceNow including report and dashboard generation
- Proficient with ITIL principles
- Highly organized, detail oriented, results focused
- Excellent analytical, problem-solving, communication skills
Nice To Haves
- Project management, leadership skills a plus
- Software development skills a plus
- Risk background a plus
Responsibilities
- Manages multiple aspects of technology releases, ensuring the coordinated integration of applications and systems within various portfolio stream.
- Serves as a subject matter expert while partnering with various teams to build release schedule and project plan/milestones for an application and/or project.
- Leads the build and maintenance of the infrastructure for configuration and release management, for new or enhanced application systems.
- Leads the quality check on change releases to ensure processes are following enterprise standards, guidelines and best practices.
- Creates and maintains deployment plan success guides within segments and projects ahead of release execution.
- Oversees configuration management procedures and processes.
- Consults and collaborates with peers to provide oversight and ensure proper use of tools, methods and schedules to enable compliance with the change management process.
- Executes change management processes appropriately.
- Documents release management process improvement opportunities and ensures proper escalation as needed.
- Mentors and trains others on release coordination, deployment, and overall best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
