Release Triage Engineer
About The Position
The Release Triage Engineer is responsible for ensuring timely, reliable, and high‑quality software releases across broadband and entertainment devices by proactively monitoring system metrics and alerts to identify risks early. This role requires strong troubleshooting expertise in Linux environments, networking protocols, and packet capture analysis, as well as the ability to diagnose and resolve issues related to Wi‑Fi, Ethernet, network protocols, WPA security, media playback, audio/video streaming, web browsers, HDMI, Bluetooth, and device connectivity. The engineer works closely with cross‑functional teams to quickly identify root causes, remove release blockers, and maintain overall device performance and product stability.
Requirements
- 5+ years of C/C++ and Linux experience
- 3+ years of experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data
- Demonstrable experience with defect tracking tools such as Jira
- Demonstrable experience with SCM Tools - Git & GitHub
Nice To Haves
- 2+ Years of experience as a technical lead and mentoring a small team of engineers
Responsibilities
- Develop anomaly detection techniques and data-driven solutions to identify and address system issues.
- Deep-dive analysis of RDK middleware issues, including source code review, to identify root causes in the middleware and platform.
- Design and enhance operational tools to improve system performance.
- Analyze data from millions of field devices to provide insights and support decision-making.
- Utilize AWS technologies (S3, Athena, Quick Sight) for data management and visualization.
- Architect and implement DevOps solutions for operational improvement.
- Compare the metrics globally across various device models.
- Respond immediately to critical field issues, determine their triggers, and mitigate them.
- Lead teams, mentor colleagues, and communicate technical insights effectively to stakeholders
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
