Reliability Network Engineer

Surf Internet • Byron Center, MI

21h • $70,000 - $85,000 • Onsite

About The Position

The Reliability Network Engineer is responsible for supporting the reliability, performance, and scalability of our service provider network. This role focuses on day-to-day implementation tasks, network turn-ups, and assisting with escalations. You will work closely with the NOC, Infrastructure, and Sales Engineering teams to deliver reliable and high-performing network services.

Requirements

• Experience with routing and switching (Juniper preferred).
• VLAN Trunking, Q-in-Q, and tunneling experience.
• Hands-on experience with GPON and fiber builds is a plus.
• Effective communication with technical and non-technical stakeholders.
• Ability to work independently and in a collaborative team environment.

Nice To Haves

• Juniper JNCIA-Junos or JNCIS-SP certification (or equivalent experience).
• Familiarity with Microtik, Adtran, and ADVA platforms.
• Familiarity with BGP, OSPF, IS-IS, MPLS, and VPLS.
• Strong troubleshooting skills and a methodical approach to problem solving.

Responsibilities

• Network Turn-Up & Deployment: Provision and turn up new fiber access sites and customer services. Configure and test customer-facing services.
• Change Management: Implement approved network changes with a focus on minimizing risk and downtime. Document changes and validate post-change success criteria.
• NOC Support: Respond to NOC escalations and assist in troubleshooting Layer 2/Layer 3 network issues. Serve as an escalation point for trouble tickets that require engineering input.
• Operational Excellence: Maintain network diagrams, documentation, and standard operating procedures (SOPs). Monitor network health and work proactively to identify and remediate potential issues.
• Collaboration: Partner with Sales Engineering and Project Management to deliver enterprise/E-Rate solutions. Collaborate with Tier 2/3 engineers on more complex issues and projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED