Relief Community Manager

CCH•Walnut Creek, CA

5d•$27 - $37

About The Position

The Relief Community Manager plays a critical support role within the property management team, assisting Community Managers across multiple residential properties as needed. This position is not assigned to a specific property but instead serve as interim Community Manager during absences to ensure smooth daily operations and staff oversight. This position additionally, requires consistent, local travel throughout the Bay area and occasional travel within Northern California.

Requirements

High School diploma or GED required.
1 year of supervisory experience required.
A valid driver license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.
CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.

Nice To Haves

Real Estate License, or Certified Property Manager (CPM) plus 1 Year of Property Management Experience preferred.
Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs preferred.
Proficient with Microsoft Office 365 platform and ability to quickly learn the organization’s other systems.
Excellent organizational skills, attention to detail, prioritization, and time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong interpersonal skills, including written and oral communications.
Ability to serve with integrity, professionalism, and confidentiality.
Demonstrated ability to work independently with a high level of self-motivation and effective prioritization skills.

Responsibilities

Contribute to caring and positive working and living environments for all employees and residents.
Act as interim Community Manager during absences or emergencies, handling all daily operations and staff supervision.
Assist on-site Community Manager with resident move-ins and move-outs, including conducting inspections and processing required documentation.
Complete and submit resident recertifications in accordance with regulatory and company guidelines.
Generate and review EIV (Enterprise Income Verification) reports, addressing discrepancies and ensuring timely compliance.
Respond to resident inquiries and concerns, maintaining a high standard of customer service.
Collaborate with maintenance staff to ensure timely resolution of work orders and property upkeep.
Collect rent payments and enforce lease terms as necessary.
Maintain accurate records and files, including resident leases, compliance documentation, and operational reports.
Develop positive working relationships with residents, service providers, vendors, contributors, colleagues, and volunteers.
Respond calmly, fairly, and professionally to resident complaints, clearly documenting discussions, etc.
Ensure that CCH policies and procedures are implemented to ensure compliance with legal requirements and all administrative agency rules and regulations.
Manage the resident waiting list to ensure compliance with Fair Housing and section 504 guidelines
Prepare for site and other audits (including NSPIRE, MOR, and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e. most recent audit, insurance policy, etc.).
Other duties as assigned.