Relocation Associate Project Manager

JLL•Bridgewater, MA

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Primary Role The Relocation Associate Project Manager serves as the central point of contact and execution leader for all aspects of employee and corporate relocations, managing work queues, ensuring seamless coordination between stakeholders, and maintaining quality standards throughout the entire project lifecycle including after-hours support as needed.

Requirements

Strong project management experience with demonstrated ability to oversee execution of multiple concurrent projects.
Proven experience managing work queues and ticket systems.
Quality assurance and inspection capabilities.
Excellent communication and interpersonal skills for working with diverse internal and external stakeholders.
Ability to work flexible hours including evenings and weekends.
Experience leading vendor calls and managing service provider relationships.
Detail-oriented approach with strong organizational and inventory management capabilities.
Financial analysis and budget management experience.
Knowledge of real estate and relocation industry practices.
Experience with cross-functional team leadership and collaboration.
Proficiency in project management software, inventory tracking systems, and queue management tools.
Organizational & Time Management: Strong prioritization skills to manage multiple concurrent projects and urgent requests effectively.
Exceptional attention to detail for quality control, inventory tracking, and documentation.
Systematic approach to workflow management and the ability to maintain order in complex, fast-paced environments.
Communication & Interpersonal: Excellent verbal and written communication skills for stakeholder liaison work and vendor coordination.
Strong interpersonal abilities to build rapport with diverse internal teams, clients, and external service providers.
Active listening skills to understand client needs and address concerns promptly.
Leadership & Coordination: Natural coordination abilities to manage cross-functional teams and facilitate collaboration between departments.
Vendor management skills including the confidence to lead calls, set expectations, and ensure accountability.
Problem-solving mindset with the ability to think on your feet during complex relocations.
Adaptability & Resilience: Flexibility to handle changing schedules, after-hours work, and weekend availability.
Stress tolerance for managing emergency situations and tight deadlines.
Adaptability to adjust project plans in real-time based on evolving circumstances and unexpected challenges.
Quality & Service Focus: Quality-minded approach with commitment to maintaining high standards throughout project execution.
Customer service orientation to ensure stakeholder satisfaction and professional service delivery.
Continuous improvement mindset to learn from feedback and optimize processes.
Technical & Analytical: Detail-oriented analytical skills for budget management, inventory tracking, and performance metrics monitoring.
Process-oriented thinking to maintain compliance with policies and procedures.
Technology aptitude for working with project management software and queue management systems.
Professional Maturity: Strong work ethic with reliability for on-call responsibilities and peak execution periods.
Professional judgment to handle policy exceptions and escalation decisions.
Collaborative approach to support cross-team initiatives and maintain positive working relationships.

Responsibilities

Work Queue Management & Prioritization: Manage and prioritize incoming service catalog tickets and work requests through established queue management systems.
Triage new requests based on urgency, complexity, and resource availability.
Assign work to appropriate team members, schedule, and external vendors based on capacity and expertise.
Monitor queue capacity and ensure that tickets are updated and completed timely to ensure performance metrics are met and optimize workflow distribution.
Escalate high-priority or time-sensitive requests as needed.
Maintain queue documentation and reporting for management review.
Project Management & Execution Oversight: Develop comprehensive project plans with clear timelines, milestones, and deliverables for each relocation assignment.
Direct and oversee the execution of all project work, ensuring adherence to established standards and specifications.
Monitor project progress against established timelines and budgets, making real-time adjustments as needed.
Coordinate resource allocation and task assignments across multiple work streams.
Maintain detailed project documentation and provide regular status reports to stakeholders.
After-Hours & Weekend Support: Provide after-hours and weekend support for time-sensitive activities including move coordination, emergency situations, and critical timeline requirements.
Manage scheduling for moves and services that occur outside standard business hours.
Coordinate with vendors and service providers for weekend and evening work execution.
Respond to urgent issues and escalations during off-hours as business needs require.
Maintain on-call availability during peak execution periods and critical project phases.
Quality Control & Client Handoff: Perform comprehensive quality control reviews of all deliverables before client presentation.
Conduct final inspections and audits to ensure work meets company standards and client expectations.
Review vendor work completion reports and validate service delivery.
Prepare detailed handoff documentation including project summaries, risks, and needed day 2 items.
Address any quality issues or deficiencies identified during the review process.
Vendor Management & Call Coordination: Lead comprehensive vendor relationship management and performance oversight across all relocation projects.
Oversee vendor work execution and performance standards while coordinating schedules and resource allocation across multiple concurrent projects.
Lead and facilitate regular calls with preferred vendors including pre-project planning sessions to review logistics, timelines, and special requirements.
Conduct weekly pipeline review calls to assess upcoming work, implement corrective actions from previously completed projects, and ensure continuous service improvement.
Host progress check-ins and status update calls throughout project execution, coordinating multi-vendor calls for complex relocations requiring multiple service providers.
Manage vendor escalation calls for issue resolution and service recovery when performance standards are not met.
Document all call outcomes, distribute action items to relevant stakeholders, and maintain detailed vendor performance records.
Ensure all relocations comply with company relocation policies and procedures while driving accountability and excellence in vendor service delivery.
Stakeholder Communication & Follow-Up: Serve as primary liaison between the client stakeholders, and external service providers throughout the project lifecycle.
Conduct initial consultation meetings to assess project needs and explain available benefits and risks.
Execute structured post-completion follow-up communications with all stakeholders to ensure satisfaction and identify improvement opportunities.
Manage expectations and address concerns promptly and professionally.
Document feedback and lessons learned for continuous improvement.
Internal Partnership & Cross-Team Collaboration: Partner with JLL and internal Client teams to complete project tasks efficiently.
Coordinate interdisciplinary work sessions and facilitate communication between departments.
Manage dependencies between teams and resolve scheduling conflicts.
Serve as subject matter expert to support other departments' Project-related initiatives.
Participate in cross-functional project planning and resource allocation discussions.
Inventory Management & Asset Tracking: Maintain comprehensive inventory tracking for all relocation-related assets including furniture, equipment, supplies, and materials.
Follow inventory management systems and procedures.
Coordinate asset transfers between locations and track returned items.
Conduct regular inventory audits and reconciliation.
Coordinate with move vendor teams on storage and warehousing requirements.
Exception Handling & Problem Resolution: Handle policy exceptions requiring approval from senior management.
Resolve complex issues that arise during project execution.
Coordinate emergency support and contingency responses when needed.
Develop and maintain risk mitigation strategies for common relocation challenges.
Document resolution procedures for future reference.
Additional tasks as assigned.