Relocation Specialist

GFT. • San Francisco, CA

9d • $33 - $38 • Hybrid

About The Position

GFT is seeking a Relocation Specialist to join our team in San Francisco, CA!
Working on the Transportation team at GFT offers the opportunity to engage in transformative projects that enhance transportation infrastructure and improve community connectivity. Whether working on highways and bridges or traffic engineering, our team excels in resilient, sustainable design and construction, delivering innovative solutions that address the complexities of modern, multimodal roadway systems and ensure safe, efficient, and reliable travel for all. Explore some of our signature Transportation projects here.
What you'll be challenged to do:
The Relocation Specialist provides compassionate, high-quality relocation assistance and advisory services to residential, commercial, agricultural, and nonprofit displacees. They must be bilingual in English and Spanish and handle the entire relocation process with empathy and care to minimize the hardship associated with relocation. Perform basic right-of-way project tasks for the temporary or permanent relocation of displacees affected by public and private projects, in accordance with applicable laws, codes, and regulations. Serve as a representative of contracted clients.
This is an excellent career opportunity for an experienced, motivated Relocation Specialist who thrives in a collaborative team environment. The role highlights a customer-focused mindset and a passion for delivering exceptional quality and results on every project.
In this capacity, the successful candidate will be responsible for the following:

Requirements

• Possess a minimum of one year of experience in relocation assistance or real property acquisition.
• GED or High School Diploma; a college Degree is preferred.
• Must have a valid Driver's License and the capability to furnish valid proof of auto insurance.
• Proficiency with MS Office suite (Word, Excel, Outlook, SharePoint, Teams).
• Highly organized with superb attention to detail.
• Strong analytical and communication skills (written and verbal).
• Ability to multitask, prioritize, and manage high caseloads.
• Self-motivated with a positive, teamwork attitude.
• Reading comprehension to interpret policies and regulations.
• Client-focused with cultural awareness and rapport-building skills.
• Able to work effectively with diverse work groups including co-workers, clients, vendors, and claimants.
• Actively engages multiple perspectives when solving problems, seeks to learn from peers, and encourages reciprocal learning among team members.

Responsibilities

• Provide personalized, compassionate relocation assistance and advisory services to a diverse clientele of residential, commercial, agricultural, and non-profit displacees. Anticipate needs; minimize hardship and disruption.
• Conduct in-depth interviews onsite at displacees' homes or businesses to fully understand their unique situation and requirements. Explain program benefits and processes clearly and transparently.
• Calculate eligibility amounts for a wide range of benefits based on individual circumstances. Prepare meticulous claim forms, obtain approvals, and process payments accurately and efficiently.
• Perform extensive housing/site searches utilizing knowledge of local market conditions and displacees' needs. Coordinate complex logistics of moving households or businesses with minimal disruption.
• Maintain comprehensive case files from inception through closure, including profiles, documentation, forms, claims, and correspondence. Organize records based on company policies and specific project systems.
• Provide required notices, status updates, and reports to displacees, project team members, and leadership on time. Escalate issues appropriately.
• Uphold confidentiality and ethics when dealing with sensitive client information. Build trust through compassionate service.
• Collaborate closely with colleagues across projects to share knowledge, coordinate efforts, and ensure consistent high-quality service.
• Continuously develop skills and knowledge by attending trainings, learning regulations, and improving techniques to excel in this highly demanding role.
• Embrace and exemplify GFT mission when interacting with clients. Demonstrate patience, integrity, and positivity.

Benefits

• Hybrid (in-person and remote) work environment.
• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
• Tax-deferred 401(k) savings plan.
• Competitive paid-time-off (PTO) accrual.
• Tuition reimbursement for continued education.
• Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations
• Incentive compensation for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED