Remarketing Direct Sales Marketing Specialist

About the position

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

Responsibilities

• Acts as a liaison between consumers and the company helping potential buyers find homes on vmfhomes.com.
• Receives calls from other departments and finds best connection for customers.
• Receives incoming calls and makes outbound calls through inhouse call system (InGenius) to prospective home buyers generated from various marketing efforts.
• Responds to voicemails.
• Schedules home viewings with potential buyers.
• Meets quota expectations and sales goals.
• Replies to all Live Chats that are initiated through company website (vmfhomes.com).
• Communicates via email and text messaging via Salesforce.
• Educates customers on home buying process based on payment method.
• Performs error free data entry on Salesforce (Vantage - Customer Relationship Management software) to track customer progress.
• Assists DSM Professionals in marketing and communication with potential consumers on Vanderbilt repossessed homes.
• Connects potential buyers with internal Application Specialists for customers needing financing or refers them to fill out an application online.
• Consults with Direct Sales Professionals and Asset Managers to gather information for potential customers and to answer specific questions and timelines on home availability.
• Responds to offers on homes to assist negotiations.
• Consults with Asset Managers and/or Direct Sales Professionals for approval on final price.
• Follows up with prospective buyers on viewing, completed applications, etc. and documents all changes and updates in Vantage.
• Ensures availability to potential buyers throughout entire home buying journey for questions, guidance, and education.
• Participates in monthly one on one meetings with team lead to receive constructive feedback, development, and encouragement.
• Adheres to call quality guidelines on monthly graded calls and adjusts due to coaching received.
• Attends trainings with updates on new technology/system updates.

Requirements

• High School diploma or equivalent required.
• 0-2 years related experience preferred.
• Familiarity using Microsoft Office and Salesforce Vantage a plus.
• Excellent written and verbal communication skills with the ability to communicate effectively and efficiently via phone, email, live chat and person to person.
• High sense of urgency.
• Exhibit great interpersonal skills, effective persuasive skills, and a strong desire to provide exceptional customer service.
• Ability to manage multiple and/or conflicting responsibilities.
• Active listener with great attention to detail and organizational skills.
• Ability to build relationships with various internal and external customers.
• Creative in communication and customer approach.
• Must be able to exchange accurate information at all times.
• Ability to identify and assess account status and determine appropriate process.

Benefits

• Medical and Dental Plan with Prescription Coverage and Vision.
• Competitive benefits including 401(K) includes 100% company match of the first 4%.
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree.
• Enjoy coming 'home' to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Competitive bonus programs.