Remote Bilingual Healthcare Customer Service Representative

Conduent Incorporated • Guaynabo, PR

161d • $13 • Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their prescription coverage. You manage a steady volume of incoming calls from customers while navigating multiple systems. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success.

Requirements

• Must be fluent in English and Spanish.
• Ability to successfully complete a 4 week virtual training class & 2 weeks of nesting.
• Successfully complete customer service assessment & typing test.
• Great problem-solving skills.
• Ability to effectively multi-task.
• High school diploma, GED, or college degree.
• Excellent communication skills.
• Ability to work weekends if needed based on call volumes.

Responsibilities

• Assist customers with questions, inquiries, and issues related to their prescription coverage.
• Manage a steady volume of incoming calls from customers while navigating multiple systems.
• Provide excellent customer service and communication to create positive experiences for customers and clients.

Benefits

• Pay Rate: $13.00/hour.
• Incentives based on attendance and overall performance have earning potential up to an extra $3.00 per hour.
• Tenure bonus available after 7-12 months of continuous employment of .50/hour paid monthly.
• 12+ months of tenure: $1.25 hour bonus paid monthly.
• Paid time off accrued after 180 days of employment.
• Health benefits including medical, dental, and vision start on 1st day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees