Remote Bilingual Travel Customer Service Representative

International SOS

15h•$24 - $26•Remote

About The Position

Remote Bilingual Travel Customer Service Representative Location: Remote – Ontario, Canada Start Date: April 2026 Position Type: Permanent, Full-Time Pay Range: $24.00 - $26.00 CAD per hour This is a newly created permanent position Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail. We are seeking highly skilled Bilingual Travel Customer Service Representatives who have GDS experience and are TICO certified to support global client programs and deliver world-class service to high-value customers. In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands. Why you will love working with us: · Competitive hourly rate + performance-based incentives · Full-time (40 hours/week), Fixed Schedules · Paid training · RRSP Match · Medical, Dental & Vision benefits · Paid time off · Remote Work from home opportunity · No sales required The goal of this role is to provide professional, seamless customer experience with every interaction.

Requirements

Strong geographical knowledge and genuine passion for travel
A passion for helping customers and solving problems
Strong communication and interpersonal skills
The ability to multitask across multiple systems and requests
Attention to detail and strong time management
Comfort working in a fast-paced, performance-driven environment
Valid TICO certificate (required)
Minimum of 2 years of travel, airline, or hospitality experience
Minimum of 2 years of interactive customer service experience
Call center (1+ year) or high-volume service experience preferred
Must located in Ontario, Canada
Flexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidays
Have a private work-from-home environment with reliable hardwired internet
Ability to pass required background screening
High school diploma or equivalent is required.
Fluent (verbal and written) in English and in one of the following languages: · French · Mandarin · Cantonese

Nice To Haves

Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
Hospitality, travel, or loyalty program experience is highly valued
Personal global travel experience is an asset

Responsibilities

Deliver polished, professional service via phone, email, and chat
Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits
Book and manage customized travel for flights, hotels, and car rentals using GDS systems
Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries