Remote Business Process Architect - REMOTE
About The Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Business Process Architect. In this role, you will lead and mentor a team of Senior Business Analysts to capture business processes and desired outcomes for customers. You'll play a crucial role in managing complex enterprise projects and ensuring that client strategies are translated into effective outcomes. By facilitating workshops and collaborations, you will help define and map processes, ultimately driving efficiency and effectiveness throughout the organization. Your leadership will impact not only the team but also the organization's approach to ServiceNow solutions.
Requirements
- Minimum of five (5) years of experience as a client-facing technical consultant
- Experience in FSM programs with strong functional expertise in ServiceNow CSM suite
- Strong knowledge of business process architecture principles for cloud-based platforms
- Strong interpersonal, organization, facilitation, and presentation skills
- Excellent written and verbal communication skills
- Ability to assess and mitigate risk effectively
- Strong problem-solving skills with the ability to simplify complex situations
- Ability to work in a matrixed organization and lead teams across multiple time zones
- Comfortable working with ambiguity and change
- Bachelor's degree in CS, IT, or a similar technical discipline or equivalent experience
Responsibilities
- Facilitate executive level workshops, translating business requirements into prioritized outcomes
- Conduct workshops and lead multiple implementations from a customer strategy standpoint
- Lead customers in process definition and mapping
- Define customer needs, determine strategies, develop plans/proposals and make recommendations around customerâs internal processes
- Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
- Oversee the development of Senior Business Analysts
- Collaborate with other Delivery teams on Special projects or Assignments
- Facilitate sessions on requirements definition, product architecture and workflow
- Support project managers in planning and managing implementation projects
- Develop and maintain delivery standards for ServiceNow solutions
Benefits
- Commitment to a diverse and inclusive workplace
- Opportunities for professional growth and development
- Collaborative and innovative work culture
- Supportive environment that values employee voices
- Equal opportunity workplace
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
