Remote Call Center Customer Service Representative
About The Position
Medicaid Member Support – Tier 1 For The State of Iowa You Need to Reside in the State of Iowa to be Eligible, Need to reside within an Hour of Des Moines, Iowa Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Accurately document enrollment requests and status changes Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Requirements
- Basic understanding of a call center environment in a customer service role and quality monitoring processes.
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
- Ability to problem solve through analysis and ongoing feedback.
- Achieve results through knowledge, empathy, and commitment.
- Ability to work with people of diverse backgrounds.
- High School diploma or GED
- Background required.
- Must reside within 1 hour driving distance from Des Moines, IA
- Ability to adhere to a break and lunch schedule
- Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understanding/utilize policy.
- Excellent customer service skills.
- Excellent phone etiquette skills
- Reliable internet access
Responsibilities
- Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
- Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Benefits
- Paid Training
- Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
