Remote Clinical Specialist

OrganOx

9h • Remote

About The Position

OrganOx is an innovative, fast-paced, global medical device company with a mission to save lives by making every donated organ count. Our first product, the OrganOx metra® normothermic machine perfusion (NMP) system for liver transplantation, has supported more than 5,000 liver transplant operations worldwide.
As we continue our rapid expansion, we are seeking a Remote Clinical Specialist to join our team and contribute to our mission of advancing transplantation science and patient care.
The Remote Clinical Specialist is responsible for delivering high-quality remote support to transplant centers, OPOs, and internal teams across North America. This role provides real-time guidance, case monitoring, customer assistance, and documentation, helping ensure safe and effective use of the OrganOx metra®.
The Remote Clinical Specialist functions as part of the Clinical Support team, offering clinical and technical expertise through remote platforms. This role is fully remote, with round-the-clock hours and coverage shifts. This position requires a 16-week certification period that will include travel to training courses and customer case support.

Requirements

• Associates degree or higher in a health or business-related field with equivalent clinical experience, and a minimum of 2 years in ICU, ECMO, transplant, perfusion, organ procurement, or research.
• Demonstrated ability to:
• Support customers remotely across multiple time zones.
• Apply strong attention to detail with excellent organizational skills.
• Utilize critical thinking and strong problem-solving skills.
• Communicate clearly and professionally while building strong internal and external relationships.
• Perform in a fast-paced environment and manage competing priorities.
• Remain composed under pressure while providing high-quality service.
• Work effectively in cross-functional teams.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Nice To Haves

• Licensure as RN, Respiratory Therapist, Perfusion Assistant, Anesthesia Assistant, or a degree in a health science–related field.
• Certification in Health-related field.
• Experience in the medical device industry.
• Liver transplant or organ procurement experience.

Responsibilities

• Serve as the initial point of contact for sites needing assistance with the OrganOx metra®, responding via call center platform, phone, or virtual channels.
• Provide real-time remote troubleshooting guidance for device setup, perfusion workflow, and interpretation of system alerts.
• Deliver professional, customer-focused communication using clinical judgment and established protocols.
• Support case monitoring by reviewing device parameters, escalating issues as appropriate, and ensuring proactive interventions.
• Accurately document all customer interactions, case notes, and recommendations per Good Documentation Practices (GDP).
• Follow escalation pathways and record all actions in compliance with Quality and regulatory requirements.
• Identify trends or recurring issues and communicate them to leadership for quality improvement.
• Collaborate with Clinical Specialists, Engineering, Quality, and Customer Operations to ensure seamless support.
• Assist in scheduling, triaging incoming requests, and providing efficient handoff when onsite assistance is required.
• Participate in team huddles, call reviews, and calibration sessions to maintain consistency across the support model.
• Complete onboarding modules and competency assessments for remote support of the metra® system.
• Engage in ongoing education to maintain product knowledge and improve remote support capability.
• Participate in training projects, resource creation, and customer readiness initiatives.

Benefits

• We offer competitive compensation and comprehensive benefits available from day one, including health, dental, vision, disability coverage, and flexible spending accounts.
• Additionally, we offer a 401(k)-retirement plan with company matching after 90 days, paid time off, holidays, and additional leave benefits, as well as employee discounts and access to our onsite wellness facility.
• OrganOx supports work-life balance and provides opportunities for ongoing professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree