Remote Customer Service Representative
About The Position
We are seeking a highly motivated EV Concierge to support current and prospective electric vehicle (EV) owners. In this customer-facing role, you will provide exceptional service through expert product knowledge, thoughtful problem-solving, and relationship building. Your goal is to create an outstanding ownership experience while fostering loyalty between customers and the EV brand. Associates in this role will answer product questions, assist with ordering and reservations, coordinate dealership appointments, discuss charging solutions, and help resolve customer concerns with empathy and ownership. This role requires a strong customer-first mindset, the ability to communicate complex information clearly, and a passion for the growing EV space.
Requirements
- 1–2 years of experience in a customer service–related role.
- Experience in a high-volume call center environment.
- Strong oral and written communication abilities.
- Proficiency in computer navigation, typing, and multitasking.
- High attention to detail with strong organizational skills.
- Positive, self-driven work ethic with the ability to meet deadlines.
- Ability to quickly learn technical information and explain it clearly.
- Strong reading comprehension and interpersonal skills.
Responsibilities
- Serve as a product expert for current and future EV models and related services.
- Support customers via phone (80%), chat, and email (20%).
- Assist with inquiries related to: Product features & specifications Orders, reservations, and dealership appointments Vehicle service and recall questions Home charging options and EV ownership
- Take full ownership of customer interactions, ensuring complete and accurate resolutions.
- Provide a personalized experience by tailoring communication to each customer’s background and needs.
- Use internal systems (including CRM tools such as Salesforce) to document interactions and manage cases.
- Leverage learnings from previous calls to improve future customer outcomes.
- Continuously identify opportunities to improve the EV buying and ownership experience.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
