Remote-Customer Service Representative
About The Position
Remote-Customer Service Representative Location: Remote – Ontario, Canada Start Date: May 2026 Position Type: Permanent, Full-Time Pay Range: $20.00 - $22.00 CAD per hour This is a newly created permanent position Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail. We are seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers. In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands. The goal of this role is to provide professional, seamless customer experience with every interaction.
Requirements
- A passion for helping customers and solving problems
- Strong communication and interpersonal skills
- The ability to multitask across multiple systems and requests
- Attention to detail and strong time management
- Comfort working in a fast-paced, performance-driven environment
- Minimum 2 years of interactive customer service experience
- Call center or high-volume service experience preferred
- Must located in Ontario, Canada
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Have a private work-from-home environment with reliable hardwired internet
- Ability to pass required background screening
- High school diploma or equivalent is required.
Nice To Haves
- Hospitality, travel, or loyalty program experience is highly valued
- Personal global travel experience is an asset
- Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
- Investigative mindset with a passion for creating extraordinary experiences
- Professional-level proficiency in any of the following additional languages is considered a strong asset: · Spanish · French · Mandarin · Cantonese · Portuguese
Responsibilities
- Manage inbound customer requests through phone, email, and chat
- Provide accurate and timely support for customer inquiries and service requests
- Assist customers with travel-related or lifestyle loyalty program needs
- Document interactions and manage cases using company systems
- Maintain quality standards while meeting service and performance metrics
Benefits
- Competitive hourly rate + performance-based incentives
- Full-time (40 hours/week), Fixed Schedules
- Paid training
- RRSP Match
- Medical, Dental & Vision benefits
- Paid time off
- Remote Work from home opportunity
- No sales required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
