Remote Customer Service Team Lead

AIL•Renton, WA

1d•Remote

About The Position

Globe Life AO is seeking an experienced and motivated leader to recruit, develop, and guide a team of remote client service professionals. This opportunity combines leadership, coaching, and performance management and is well suited for individuals who thrive in fast-paced environments and enjoy developing high-performing teams. In this role, you will support team performance, maintain a high standard of client service, and help drive continued growth through effective leadership and strategy.

Requirements

Proven leadership experience in customer service, consulting, or client-facing environments
Strong communication, coaching, and team development skills
Demonstrated ability to motivate and manage remote teams
Organized, self-motivated, and performance-focused
Ability to track metrics and improve team productivity

Responsibilities

Recruit, onboard, and develop a team of remote client service professionals
Provide ongoing coaching, mentorship, and performance feedback
Foster a collaborative, accountable, and results-oriented team culture
Implement strategies that support team productivity and consistent growth
Monitor individual and team performance metrics and provide data-driven guidance
Lead by example through strong client service practices and engagement
Ensure a high standard of professionalism and client satisfaction across the team
Support team members in resolving complex client questions or service needs
Promote long-term client relationships through strong communication and service
Conduct regular training sessions on communication, service practices, and workflow systems
Communicate updates related to policies, procedures, and regulatory requirements
Identify skill gaps and implement development plans to improve team performance