Renewal Account Manager

Rapid7•Boston, MA

7d•Hybrid

About The Position

Rapid7 is a hybrid work environment: three days in-office; two days remote. The Boston office is located at North Station. Rapid7 offers a $100/month commuting stipend. About the role: We are seeking a proactive and commercially driven Renewal Account Manager to own and execute renewal and expansion strategies across a portfolio of mid-tier customers. You’ll serve as the primary commercial contact for assigned accounts, leading all renewal discussions, coordinating cross-functional stakeholders, and ensuring a seamless customer experience from quote to close. The ideal candidate has strong business judgment, thrives in fast-paced, cross-functional environments, and can confidently influence customer decisions to drive retention and growth outcomes. Impact: This role directly contributes to Rapid7’s recurring revenue and customer retention strategy.

Requirements

2+ years of SaaS renewals, account management, or commercial ownership experience with measurable retention success
Strong commercial acumen and negotiation skills
Excellent communication and executive presence with the ability to influence customer and partner decisions
Strong proficiency in Salesforce and other CRM or forecasting tools
Analytical mindset and ability to interpret customer and renewal data
Collaborative, organized, and proactive - able to manage multiple priorities in a fast-paced environment
Takes full responsibility for renewal outcomes and customer experience
Anticipates risk and drives forward-looking account planning
Builds trust and alignment across customers, partners, and internal teams
Works seamlessly with peers and cross-functional stakeholders
Actively contributes to renewal process and team enablement initiatives

Nice To Haves

Cybersecurity or technology industry experience preferred

Responsibilities

Independently manage renewal motions for a defined portfolio of existing customers
Build and maintain relationships with key decision-makers, procurement, and channel partners
Identify expansion opportunities and partner with Sales and Customer Success to grow existing accounts
Ensure forecast accuracy, timely renewals, and alignment with Rapid7’s commercial objectives
Own the full renewal lifecycle for assigned accounts, from outreach to contract completion
Proactively engage customers and partners to confirm renewal intent and resolve blockers ahead of expiration
Negotiate renewal terms that balance customer outcomes with company goals
Ensure accurate, on-time renewals through close coordination with Sales Operations, Finance, and Channel teams
Serve as the primary commercial point of contact for renewals pricing and term negotiations
Conduct renewal review calls with customers and partners to understand business priorities, usage, and budget cycles
Maintain strong working relationships with internal account teams and customer stakeholders
Identify and qualify upsell and cross-sell opportunities within assigned accounts
Partner with Sales and Customer Success to develop account strategies that drive expansion and retention
Collaborate with Channel Account Managers and resellers to ensure renewal alignment and customer satisfaction
Maintain accurate renewal forecasts and documentation in Salesforce, Clari, and internal reporting tools
Analyze renewal data to identify trends, risk indicators, and process improvement opportunities
Support the development of renewal playbooks, best practices, and enablement content for team use
Collaborate with leadership to refine renewal playbooks & best practices
Provide training, peer mentorship, or feedback to newer team members
Participate in special projects or initiatives to improve renewal workflows and customer retention processes