Renewal Agent (Workers Comp)

Integrated Specialty Coverages•Sacramento, CA

15h•$22 - $25•Onsite

About The Position

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market. Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners. Job Summary: The Renewal Agent role involves ongoing management of clients, aiming to retain both new and renewal clients by maintaining high service standards. In this position, you'll work within a dedicated team focused on customer retention, supporting business development activities in partnership with management and other teammates. Responsibilities include fielding incoming calls, processing payments, preparing renewals, and conducting customer outreach. Training will be provided to ensure success in these areas. This role is based out of our Sacramento location, where you'll be an integral part of our effort to uphold and enhance our client relationships.

Requirements

Competent with Microsoft Office Suite
Good written and verbal communication skills
Ability to work onsite in our Sacramento, CA office
2-year sales experiences preferred
2 years customer service preferred
Must be willing to obtain Property and Casualty License.
Candidates with a bachelor’s degree preferred and must have a passion for customer service.

Responsibilities

Field inbound sales leads and walk-in traffic.
Follow up with existing clients.
Underwrite products and provide renewals based on customer needs.
Process inbound payments received over the phone, mail, online, or fax.
Work with the carrier to satisfy customer requirements.
Assist clients in updating their accounts and policy-related items.
Review and develop internal processes
Additional duties as the departments needs change.

Benefits

Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
Professional development opportunities
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Canary emergency financial assistance program
Comprehensive medical, dental, vision
Life/AD&D Insurance
Confidential, Employee Assistance Program
Health Savings Account, includes company contribution
Short-term disability
Voluntary benefits - supplemental accident, critical illness, hospital insurance
Employee discounts
401(k) Plan with company match contribution
Addition Wealth Financial Wellness Program
Various Time Off Programs
11 company paid holidays