Renewal Insurance Carrier Service (ICS) Rep

HUB International • San Ramon, CA

6d • $20 - $30

About The Position

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. THE OPPORTUNITY: The Renewal Insurance Carrier Services (ICS) Representative is responsible for managing all carrier-facing tasks related to the renewal process. Working behind the scenes, this role supports the Account Management team by ensuring that all applications are completed, submitted, and quoted accurately and on time. ICS Representatives play a critical role in maintaining strong carrier relationships, understanding underwriting guidelines, and aligning submissions with current market appetite. They work in close collaboration with Account Managers to ensure proper marketing and placement of renewal accounts.

Requirements

• High School / GED
• 1-2 years insurance industry experience or equivalent combination of education & experience

Responsibilities

• Complete and submit renewal applications to carriers in a timely and accurate manner.
• Request and organize loss history reports, policy documents, and any required underwriting information.
• Review and confirm accuracy of all carrier quotes prior to delivery to Account Managers.
• Proactively track deadlines and ensure quotes are received by the Account Manager’s specified need-by date.
• Negotiate coverage terms and pricing with underwriters when necessary, under the direction of the Account Manager.
• Maintain up-to-date knowledge of carrier appetite, underwriting criteria, and product offerings specific to the HOA space.
• Foster strong relationships with carrier partners and act as a primary point of contact for renewal marketing communications.
• Collaborate closely with Account Managers to determine the most strategic marketing approach for each renewal account.
• Maintain organized documentation of submissions, quotes, and communications within the agency’s management system.

Benefits

• Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success.
• At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development.
• Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.
• We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time.
• Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees