Renewal Manager, Commercial

Chainguard

2d • $1 - $1 • Remote

About The Position

As a Renewal Manager, Commercial at Chainguard, you will play a crucial role in ensuring the retention and long-term success of our Commercial segment. You will own the renewal process for a defined book of business, managing contract renewals from initial outreach through close while delivering a thoughtful, value-driven customer experience. This role sits at the intersection of Customer Success, Sales, and Ops. By owning renewals, you enable Customer Success to focus on adoption and outcomes, and Sales to focus on expansion and new business. Your work ensures renewal conversations are timely, relevant, and aligned to customer value, while supporting Chainguard’s broader revenue and retention goals. You will act as a trusted partner to customers, guiding them through renewal conversations with clarity, empathy, and confidence. Attention to detail, comfort with negotiation, and strong cross-functional collaboration are essential, as you will manage a high volume of renewals while balancing customer needs with business objectives.

Requirements

• 2+ years of experience in B2B SaaS in renewals, customer success, account management, or sales, with direct ownership of customer contracts and commercial conversations.
• Proven ability to drive renewals with predictability and deliver against gross retention targets.
• Experience negotiating pricing and contract terms while maintaining strong customer relationships.
• Strong project management and organizational skills, with the ability to manage multiple renewal cycles simultaneously.
• Comfort generating quotes, preparing order forms, and maintaining CRM hygiene, ideally in Salesforce.
• Ability to collaborate effectively with both technical and non-technical stakeholders.
• High emotional intelligence, strong communication skills, and a proactive, problem-solving mindset.
• Ability to operate with autonomy in a fast-paced, evolving environment and help build or improve processes where needed.

Nice To Haves

• Experience in a high-growth or early-stage startup environment
• Familiarity with security, DevSecOps, or developer-focused products
• Passion for technology and cybersecurity

Responsibilities

• Renewal Management: Own the end-to-end renewal process for a portfolio of commercial customers, driving on-time renewals through proactive planning, customer engagement, and negotiation.
• Commercial Execution: Generate renewal quotes, lead pricing and contract negotiations, and coordinate with Finance, Legal, and Deal Desk to ensure accurate and timely contract execution.
• Forecasting & CRM Hygiene: Maintain accurate renewal data in CRM, including forecasts, risks, and renewal status, to provide clear visibility and predictable outcomes.
• Risk & Retention Strategy: Identify renewal risks early and collaborate cross-functionally to mitigate churn and improve gross retention.
• Process & Playbooks: Develop and refine renewal playbooks and operating processes to increase efficiency and improve on-time renewal rates.

Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed