Renewal Specialist

Deque Systems Inc • Ann Arbor, MI

7h

About The Position

As a Renewals Account Manager, you are the guardian of our existing customer base. You aren’t just "chasing signatures"—you are a strategic partner focused on ensuring our clients continue their accessibility journey without interruption. Your primary mission is to manage the end-to-end renewal process, maintain high retention rates, and bridge the gap between customer success and sales expansion.

Requirements

• Experience: 3+ years in a Renewals, Account Management, or Sales role within the SaaS industry.
• The "Hustle": A proven track record of meeting or exceeding retention quotas and managing complex renewal cycles.
• Tech Savvy: Proficiency with Salesforce (or similar CRM) and a solid understanding of subscription-based billing models.
• Communication: Exceptional negotiation skills and the ability to explain the value of digital accessibility to stakeholders ranging from Developers to C-Suite executives.
• Mission-Driven: A genuine interest in digital inclusion and making the web a better place for people with disabilities.

Responsibilities

• Own the Renewal Lifecycle: Manage a high volume of renewal transactions from quote generation to close, ensuring 100% on-time renewals.
• Negotiation & Contract Management: Handle pricing discussions, contract redlines, and procurement hurdles to ensure mutually beneficial terms.
• Expansion Identification: Act as a "scout" for the sales team. By monitoring usage patterns and client health, you will identify opportunities for upsells, cross-sells, and seat expansions.
• Retention Strategy: Proactively identify "at-risk" accounts and collaborate with Customer Success Managers (CSMs) to develop save-plans.
• Data Integrity: Maintain meticulous records in Salesforce, ensuring all renewal forecasts are accurate and up to date.
• Process Improvement: Streamline the renewal workflow to reduce friction for both the customer and internal teams.

Benefits

• Purpose: Work for a company that is actively solving a major civil rights issue in the digital age.
• Growth: We are scaling rapidly; your impact on our recurring revenue will be highly visible.
• Culture: A collaborative, remote-friendly environment where we value "do-ers" and creative problem-solvers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed