Renewal Specialist

Lightspeed Systems • Austin, TX

1d

About The Position

We’re seeking a Customer Success Renewal Specialist to join our growing team! Lightspeed Systems has developed solutions that help K–12 IT departments keep technology safe, secure, and easy to manage. As our Renewal Specialist, you will manage ongoing customer relationships with a focus on renewals, account updates, and licensing changes. Your work will directly support our annual retention goals while ensuring schools receive consistent, high-quality service. ABOUT THE ROLE The following are the essential functions of the position. This list is not exhaustive and may be supplemented as necessary. Manage resellers and clients within an assigned account Manage the renewal lifecycle, from quoting, internal approvals, through to ensuring the order is processed correctly Assist with opportunity management and opportunity corrections Proactively reach out to customers a minimum of 90 days prior to renewal date Resolve issues related to order processing, and license expirations. Maintain accurate and up-to-date data in CRM such as customer licensing, contact details, forecasting, correct pricing, and special agreements. Assist clients with requests related to licensing, renewal maintenance, and invoicing. Follow defined mitigation processes working collaboratively across the organization to retain business Foster relationships with your client base Perform additional duties and projects as assigned ABOUT YOU The following knowledge, experience, skills, abilities, and key behaviors are preferred or required to perform this job.

Requirements

• 1-2 years client service experience
• Pleasant disposition with a client service focus
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
• Excellent organizational and problem-solving skills, detail-oriented, self-motivated, resourceful, and reliable
• Ability to quickly establish rapport and build relationships
• Exceptionally strong communication skills. You must possess the ability to communicate well both internally and externally
• Ability to read situations and people and react accordingly
• Proven ability to meet deadlines and deliver results in a timely manner
• Proficient in Microsoft Office Suite

Nice To Haves

• Four-year degree and account management experience preferred
• Experience with Salesforce preferred
• Experience in SaaS industry preferred

Responsibilities

• Manage resellers and clients within an assigned account
• Manage the renewal lifecycle, from quoting, internal approvals, through to ensuring the order is processed correctly
• Assist with opportunity management and opportunity corrections
• Proactively reach out to customers a minimum of 90 days prior to renewal date
• Resolve issues related to order processing, and license expirations.
• Maintain accurate and up-to-date data in CRM such as customer licensing, contact details, forecasting, correct pricing, and special agreements.
• Assist clients with requests related to licensing, renewal maintenance, and invoicing.
• Follow defined mitigation processes working collaboratively across the organization to retain business
• Foster relationships with your client base
• Perform additional duties and projects as assigned

Benefits

• Health -- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.
• Wellness -- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.
• Retirement -- 401(k) matching up to 6%
• Other -- Work from where it makes sense. Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed