Renewals Data Specialist

Logicalis•Location, WV

10d

About The Position

Coordinates renewal opportunities with Logicalis Account Executive and Renewals Sales Specialist, assisting in execution of overall strategy and sales plan that meets customer refresh as well as contract renewal needs. Quotes and manages lifecycle of vendor’s hardware and software maintenance renewals and/or actively closes complementary vendor products. Balances multiple responsibilities, develops positive and productive relationships with internal team members and is adaptable with focus on process improvement. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations.

Requirements

3 years of experience in inside sales/customer service in IT arena; including familiarity with enterprise technology solutions, services sales and telemarketing.
Knowledge of support contracts and maintenance renewals.
Experience with sales measured by quota performance.
Familiarity with contracts and terms of service.
Successful background in direct and partner sales models.
Government (SLED/EDU) experience.
Proficient use of all Microsoft Office applications and CRM systems.
Organized, adaptable, self-motivated team player with ability to balance and prioritize multiple responsibilities in fast paced, everchanging ecosystem.
Highly analytical and intellectually curious with strong understanding of SaaS usage metrics or Contract Renewal strategies for selected partners.
Mission driven team player with empathetic approach who takes ownership for delivery of customer value and satisfaction.
Ability to collaborate and work in team environment.
Coachable; creative problem solver; detail oriented.
Strong desire and willingness to learn.
Excellent communication skills – oral and written presentation abilities.
Self-starter with excellent organizational, administrative and interpersonal skills.
Ability to follow through with tasks/projects/troubleshooting with minimal supervision.

Nice To Haves

Vendor specific certifications.

Responsibilities

Responsible for timely renewal and expansion of assigned Partners; owns process from account review to deal close.
Attains quarterly bookings targets and overall renewal and expansion metrics.
Analyzes account KPIs to determine health of low touch accounts; identifies opportunities for expansion/upgrade.
Researches contracts and product entitlements to ensure quotes are relevant, accurate, and support co-terming as appropriate.
Develops positive and productive relationship with internal and external clients, working with them throughout the review process.
Works cross-functionally with internal teams (finance, legal, sales teams, sales leadership, support, and client success) to facilitate timely deal closure and delivery of client value.
Adapts and evolves process and playbooks to maximize renewal and expansion revenue and reduce sales cycle friction.
Assists with billing issues as needed.
Participates in strategy and planning discussions.
Tracks non-renewal, pending, and lost renewals including reasons for cancellation.
Supports evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.