Renewals Manager

Synthesia

1d • Remote

About The Position

As a Renewals Manager at Synthesia, you will drive our future growth by navigating commercial / contractual discussions with customers and retaining revenue at scale
You will partner with Product, Customer Enablement, and RevOps in helping design, test, and implement digital engagement and adoption solutions that are scalable and robust
You will work very closely with the commercial teams to create a cohesive renewal experience for customers
You will engage in business-level and technical conversations at multiple levels of the organization, including the C-suite at emerging and mid-market customers
This is an ideal role for an individual who wants to expand their career with a fast-growing software company and is energized by combining customer engagement with architecting automated programs to support adoption at scale

Requirements

• 3+ years of Sales, Customer Success, Account Management experience, preferably within an enterprise b2b SaaS organization
• Experience managing a high volume of accounts and leveraging a variety of tools and automation to engage with customers at scale
• Solid understanding of Enterprise SaaS applications
• Consistent track record of achieving personal and team goals
• History of thriving in a rapidly-changing environment
• Ability to grow business in a strategic manner, i.e. creating new processes and initiatives

Responsibilities

• Own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and expand customer contracts.
• Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
• Maintain and report an accurate rolling 120-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
• Negotiate and execute renewal contracts
• Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth

Benefits

• A competitive salary + stock options in our fast-growing Series E start-up.
• Paid parental leave
• 25 days of annual leave + public holidays + paid sick leave
• 100% Medical, Dental & Vision
• 401k Plan
• A generous referral scheme
• Fun culture with regular socials
• A brand new computer + monitor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed