Renewals Operations Manager

Trellix • Frisco, TX

1d

About The Position

We are seeking a data-driven and strategically minded Renewals Operations Manager to join our Revenue Operations team. In this role, you will architect our retention strategy. You will oversee the end-to-end renewal lifecycle, ensuring that our sales and customer success teams have the data, tools, and processes needed to maximize retention rates, ensure accurate forecasting, and provide a seamless customer experience. You will transition from executing data tasks to leading the strategy that drives predictable revenue growth.

Requirements

• 5-7+ years in Sales/CS Operations, RevOps or Renewal Ops with at least 2 years focused specifically on Renewals or Retention.
• Advanced Salesforce (SFDC) proficiency; Experience with CPQ or Gainsight is highly preferred.
• Ability to build complex retention models and look beyond the "what" to explain the "why" to leadership.
• Exceptional ability to translate complex data into a narrative for C-suite executives.
• Proven track record of leading large-scale projects (e.g., launching a new renewal playbook or a GTM strategy).

Responsibilities

• Strategic Leadership: Define and implement the global renewals strategy, including segmentation, engagement playbooks, and churn mitigation frameworks.
• Process Architecture: Design, optimize, and document the end-to-end renewal workflow within Salesforce, reducing friction for the Renewals Managers. Identify bottlenecks and automate manual tasks to improve team efficiency.
• Forecasting & Reporting: Lead the weekly, monthly, and quarterly renewal forecasting process. Provide executive-level visibility into churn risks, upsell opportunities, and renewal health.
• Cross-Functional Partnership: Act as the primary liaison between Finance (for bookings/commissions) and Sales/CS leadership to ensure seamless handoffs.
• Tech Stack Ownership: Manage and optimize the renewal-specific tech stack. Evaluate and implement new tools to automate manual tasks and improve data integrity.
• Performance Analysis: Identify trends in customer churn and down-sell; translate these insights into actionable strategies for the executive team.
• Mentorship & Influence: While this may start as an individual contributor role, you will be expected to influence senior stakeholders and potentially build/lead a team of analysts as the company scales.

Benefits

• We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed