Renewals Sales Representative, Velocity

Veeam Software•Alpharetta, GA

About The Position

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About this Role Renewals Sales, Customer Success Representative for Velocity segment is responsible for managing territory renewal and expansion goals, with a focus on exceeding quotas. Key responsibilities include ensuring timely renewals, customer retention, and satisfaction, while removing obstacles and proactively managing expiring agreements. The role requires responding to inquiries related to quotes, pricing, and up-selling, as well as cold-calling lapsed customers for reactivation. Collaboration with sales and other teams is essential to drive customer retention and prepare proposals. The role also involves maintaining accurate records in Salesforce, handling inbound renewal inquiries, and pursuing opportunities for maintenance reinstatement. Additional duties include meeting KPIs, SLAs, and maintaining high customer satisfaction.

Requirements

2+ years of Sales experience is required (any industry/vertical)
Bachelor’s Degree required (a combination of education and experience will be considered)
Superb customer service skills are required
Excellent verbal and written communications skills
Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
Ability to work in a semi-autonomous and fast-paced environment
High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
Experience compiling, querying, analyzing and reporting data
Proficiency with SalesForce.com is desirable
Basic knowledge of virtualization industry and the ability to relay information to the partner community

Nice To Haves

Renewals or Customer success experience is a plus
Proficiency with SalesForce.com is desirable

Responsibilities

Responsible for overachieving Quota tied to territory Renewal and Expansion goals
Effectively manages renewal and ensures growth of all contracts in assigned territory
Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction
Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up selling and reinstatement of maintenance contracts
Cold call customers with lapsed support, with the goal of reactivating support.
Work cross functionally with Sales and others to ensure customer retention, prepare NSQ's
Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
Identifies and pursues maintenance reinstatement opportunities
Assists in negotiation of maintenance agreements
Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
Overachieves target quota
Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base
Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
Accurate and timely records of all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
Impeccable Salesforce hygiene
Manages inbound Renewal inquiries though different Renewals portals
Prioritize workload to meet all KPIs, goals and objectives.
Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings