Renewals Sales Specialist

Adobe•San Jose, CA

1d•$109,100 - $196,900

About The Position

The Renewals Sales Specialist is responsible for renewing, up-selling, and closing license contracts for assigned accounts. Handle the entire renewals process for accounts, understand customer requirements, guide them through the renewal cycle, negotiate and issue proposals, forecast renewal opportunities, track purchase orders, and close renewals on time. Utilize internal systems to accurately manage client renewal information, status, and reports to accurately forecast contract renewals. The Renewals Sales Specialist requires combining solution expertise, business strategy, and top-tier service to maximize platform value and solution adoption within the customer base. You will work closely with relevant internal departments including Account Executives and Directors, Product Specialists, Support Teams, Consultants, Contracting, Finance, and Legal to build awareness and influence for timely and successful renewals and expansion. In addition, you will engage directly with customers to propose the value proposition of Adobe's solutions, support business requirements, and overcome objections to ensure the success of upcoming renewals. What You'll Do Manage a pipeline of customer contracts coming up for renewals Build relationships with customers to assist in the contract and renewal process Develop deep expertise and understanding of Adobe's Digital Experience subscription to drive positive renewals Research customer contracts and purchasing history in Adobe's various systems to create timely and accurate proposals for renewals When retention risks are detected, collaborate with Sales, Support team, and management to propose recovery plans What you need to succeed Minimum of 3 years experience working in sales or working in related positions involved in the sales process Excellent interpersonal skills and the ability to handle professional interactions Ability to respond quickly to multiple ad hoc requests while meeting customer expectations Strong written and verbal communication skills; specific experience with remote teams Data driven, results driven, and strong presenting skills Ability to work under strict procedures, timelines and compliance Disciplined at prioritizing, organizing, and executing Good team player to collaborate with other specialization roles Strong problem-solving skills with high attention to detail Preferred Qualifications Understanding the sales cycle and solution selling process into Strategic Accounts is helpful, but not required Excellent executive-level communication skills (oral, written, presentation) with the ability to explain contractual concepts Understanding of Adobe Experience Cloud technologies Ability to use financial/quantitative data in decision making and recommendations Analytical reasoning, creativity, conceptual ability, critical thinking, and judgment skills Ability to see the big picture and plan accordingly, yet detailed enough to handle the day-to-day customer interactions About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience. Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $109,100 -- $196,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $136,000 - $196,900 In New York, the pay range for this position is $136,000 - $196,900 In Colorado, the pay range for this position is $119,400 - $172,825 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice Apr 30 2026 12:00 AM If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. There's more than meets the eye when it comes to Adobe. Take the quiz and see how well you know us! Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Requirements

Minimum of 3 years experience working in sales or working in related positions involved in the sales process
Excellent interpersonal skills and the ability to handle professional interactions
Ability to respond quickly to multiple ad hoc requests while meeting customer expectations
Strong written and verbal communication skills; specific experience with remote teams
Data driven, results driven, and strong presenting skills
Ability to work under strict procedures, timelines and compliance
Disciplined at prioritizing, organizing, and executing
Good team player to collaborate with other specialization roles
Strong problem-solving skills with high attention to detail

Nice To Haves

Understanding the sales cycle and solution selling process into Strategic Accounts is helpful, but not required
Excellent executive-level communication skills (oral, written, presentation) with the ability to explain contractual concepts
Understanding of Adobe Experience Cloud technologies
Ability to use financial/quantitative data in decision making and recommendations
Analytical reasoning, creativity, conceptual ability, critical thinking, and judgment skills
Ability to see the big picture and plan accordingly, yet detailed enough to handle the day-to-day customer interactions

Responsibilities

Manage a pipeline of customer contracts coming up for renewals
Build relationships with customers to assist in the contract and renewal process
Develop deep expertise and understanding of Adobe's Digital Experience subscription to drive positive renewals
Research customer contracts and purchasing history in Adobe's various systems to create timely and accurate proposals for renewals
When retention risks are detected, collaborate with Sales, Support team, and management to propose recovery plans