Renewals Specialist

AVEVA•Lake Forest, CA

1d•Hybrid

About The Position

The Renewals Specialist is responsible for executing “volume renewal" transactions for assigned markets or accounts. You engage with AVEVA sales teams and customers through a systematic process to achieve renewal business metrics such as on-time renewals, escalated renewals etc. You maintain accurate data within Salesforce and flourish in a fast-paced, rapidly changing environment.

Requirements

A background in Sales/Renewals in Enterprise Software ideal
Experience working with Salesforce preferred or equivalent CRM system
Knowledge and application of renewal processes, policies and pricing
Assertive, confident and clear communicator via email and video
Highly detail oriented with the ability to manage a large volume of opportunities, tasks and responsibilities
Extremely organized with the ability to prioritize and a super star at multi-tasking daily to meet monthly deadlines
Focus on customer satisfaction and delivering a quality renewal customer experience
You are able to put people first, working effectively with individuals and teams, customers and partner

Nice To Haves

Fluency in Portuguese a definite asset in order to back up Brazil.

Responsibilities

Achieve sales-based quotas and renewals objectives/metrics
Weekly reporting to Management on renewals pipeline vs. target
Take ownership for an assigned renewals pipeline from first contact to close, including notifying customers of renewal, creating quotes, and closing renewal opportunities for accounts
Identify expansion opportunities to generate additional revenue (upsell/cross-sell) and transfer to the appropriate team to manage and maximize the opportunity
Build and maintain beneficial, positive relationships with customers and understand their requirements
Send renewal quotations and order forms to customers, working closely with Contracts department to ensure accurate documents required by business are sent in conjunction with quotes
Ensure that all renewals are quoted 90-120 days in advance to ensure renewals close on time
Manage the company CRM to a high degree of accuracy to ensure all activity is recorded and forecast data is accurate
Support evolving renewal processes aimed at improving renewal efficiency and upsell/cross-sell to renewal customers
Assist Business with any other activity required to fulfill the role
Accurate reporting on late renewals, renewal migration and churn including reasons for cancellation used for analysis