Repair Manager

KEH•Smyrna, GA

7d•Onsite

About The Position

We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential. The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market for field-tested, expert-graded photo and video equipment in the industry. At KEH Camera, we’re passionate about making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for everyone looking for photo or video gear, offering high-quality KEH Certified equipment at great prices while extending the life of gear for a global community of creatives. Why Work at KEH Camera? Be Part of the Fastest Growing Company Driving the Societal Explosion of Images and Video: Join a company that’s not just in the business of gear fueling creativity, empowering photographers and videographers, and shaping the future of images and videos. Whether you have a passion for the craft or the gear or neither, if you have inner passion for something you will find a home here! Collaborate with Visionaries: Work alongside a team of passionate, dedicated individuals who live and breathe KEH and all that it stands is about. At KEH, innovation and growth aren’t just goals, they’re part of our DNA. Your ideas and contributions will be valued from day one. Make a Real Impact: At KEH, you’re more than just an employee; you’re a key player in an exciting, ever-evolving industry, and a part of a special and rapidly growing company. Your work here directly influences an industry, as well as the lives and joys of countless people, and helps shape the future of the photo and video gear marketplace. A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning, training, and career advancement opportunities. Whether you’re a photography enthusiast, a tech expert, or a truly curious person, we’ll help you grow your skills and expertise. The Repair Manager is responsible for the overall performance of repair operations, including backlog management, production output, quality, and leader development. This role sets expectations, establishes priorities, and ensures repair teams operate efficiently and consistently with KEH repair standards. The Repair Manager leads supervisors, builds scalable processes, and drives continuous improvement to support business objectives. Location On-site Smyrna, GA -this is an on-site one

Requirements

DEMONSTRATED EXPERIENCE LEADING CAMERA OR ELECTRONICS REPAIR OPERATIONS
STRONG UNDERSTANDING OF PRODUCTION MANAGEMENT, BACKLOG CONTROL, AND QUALITY SYSTEMS
PROVEN ABILITY TO DEVELOP SUPERVISORS AND LEAD TEAMS AT SCALE
EXPERIENCE BUILDING AND ENFORCING SOPS AND OPERATIONAL STANDARDS
COMFORT WORKING WITH NETSUITE TOOLS AND INTERNAL KEH SYSTEMS
STRONG COMMUNICATION, DECISION-MAKING, AND ACCOUNTABILITY SKILLS

Responsibilities

Own end-to-end repair backlog management, prioritization, and production planning
Lead and develop Technician Supervisors and Apprentice Supervisors through regular coaching and one-on-ones
Establish and track repair KPls including backlog age, throughput, on-target percentage, and quality
Ensure repair output meets KEH quality standards and customer expectations
Drive accountability for daily execution, staffing alignment, and schedule coverage
Develop, document, and maintain SOPs and standardized repair processes
Identify and lead process improvement initiatives to increase efficiency and reduce rework
Partner with engineering, training, and operations leadership to expand repair capability
Manage vendor relationships related to parts, tools, and repair support
Resolve performance, attendance, and conduct issues in coordination with People Operations
Support hiring, onboarding, and progression of repair team members
Use NetSuite tools and other internal KEH systems to monitor performance, backlog, and operational trends