Replacement Services Specialist

Hertz•Oklahoma City, OK

1d•$16

About The Position

The Replacement Services Specialist will assist with the replacement rental process including Reservations, liaising with body shops and/or insurance companies to manage rentals with the intent of keeping the average length of rental to a minimum, and handling replacement customer service issues brought forth by the renter or third-party payor such as an insurance or fleet company. The Replacement Services Specialist will be trained on replacement rental processes to enable the individual to manage rentals for our insurance replacement customers. A successful candidate will conduct a variety of responsibilities on a daily/weekly basis inclusive of the following:

Requirements

1 Year of Customer Service experience, required
1 Year of Call Center experience, required
Excellent verbal, written and interpersonal communication skills
Excellent problem-solving and decision-making skills
Proven strong sales and closing skills with the ability to be friendly and engaging
Ability to multi-task in a fast-paced environment using multiple systems and applications
Ability to be detail-oriented with the ability to adapt to new technology and processes
Ability to work a flexible schedule
Must be able to work independently and in a team environment

Nice To Haves

Working knowledge of MS Office 365, Excel, Word, Access
Auto-claims insurance experience preferred

Responsibilities

Assist customers via phone to secure rental reservations and resolve customer service issues related to insurance replacement rentals
Obtaining and documenting Body Shop repair statuses with efficiency, thoroughness, and accuracy
Efficiently managing rentals, following insurance and fleet company guidelines, with the mindset of keeping the length of rental as low as possible
Make initial customer contact via SMS text or outbound calls for assignments received from insurance or fleet companies.
Other duties as assigned