Reporting Analyst

CVS Health • Island, KY

1d • $21 - $49

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Principle Lead Tech, Store IT Cust Support –Reporting Analyst is primarily responsible for supporting the Retail Store Center operation through building and delivering reporting from multiple data sources that will be used for Service Level Adherence, KPI tracking, incident, and agent performance trending. This position specializes in automating data extraction and reporting processing that often occurs off hours to minimize infrastructure impact. • Design, build, test and delivery of all reports requested and essential for the critical business functions. • Will have to work collaboratively with operational staff, vendors, and management to provide reporting that meets business requirements.. • Must use critical thinking and analytic skills to understand business reporting needs. • Produces reports on schedule • Build ad-hoc reporting as needed • Adherence to security policies and internal processes • Adherence to internal coding standards and best practices • Works with application team experts to ensure quality development and testing of reports. • Performs first-line troubleshooting of reporting issues • Provides input for process improvement.

Requirements

• 1+ year IT experience
• Knowledge of Excel data manipulation skills including macro level experience
• Knowledge of Access/relational database experience
• Experience in SQL development
• Flexibility with availability to support the call center when required

Nice To Haves

• Experience working with call center applications and ITIL Incident Management
• Experience working with application reports design, implementation, and administration
• Knowledge of ServiceNow, IEX Totalview Workforce Management, and Verint Impact 360.
• Knowledge of Oracle SQL functions
• Knowledge of Power BI, Crystal Reports and Business Objects
• Knowledge of Access Database creation and management.
• Strong verbal and writing skills, required
• Strong interpersonal skills and ability to work with diverse workforce
• Attention to detail with strong analytical and reporting skills.
• Ability to present and interact with personnel at all levels including management.
• Able to work in a dynamic and demanding environment.

Responsibilities

• Design, build, test and delivery of all reports requested and essential for the critical business functions.
• Will have to work collaboratively with operational staff, vendors, and management to provide reporting that meets business requirements.
• Must use critical thinking and analytic skills to understand business reporting needs.
• Produces reports on schedule
• Build ad-hoc reporting as needed
• Adherence to security policies and internal processes
• Adherence to internal coding standards and best practices
• Works with application team experts to ensure quality development and testing of reports.
• Performs first-line troubleshooting of reporting issues
• Provides input for process improvement.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED